Cover -- Half Title -- Series Page -- Title Page -- Copyright Page -- Dedication Page -- Contents -- List of figures -- List of tables -- About the author -- Foreword -- Preface -- Acknowledgments -- 1 Rent management as development -- 1.1 Economic development in transitional economies -- 1.2...

Telecommunication economic analysis has largely relied upon a conventional economic framework that has its roots in neoclassical analysis that emerged almost a hundred years ago, and has contributed to reshaping the direction of economic policies by attacking the premises of the 1996...

This case study is part of an ongoing series developed in support of a larger text on interoperability by John Palfrey and Urs Gasser Interop: The Promise and Perils of Highly Interconnected Systems (Basic Books, June 2012). The book is an extension of their 2007 study and paper, “Breaking...

This paper is an attempt to find the variables/factors that affect Customer Satisfaction Index for Rural Mobile Telecom Subscriber in India. The impact of various service parameters like Service Quality, Service Performance, Support services, Billing Services etc. on Customer Satisfaction Index...

In today's competitive scenario, achieving total quality is the key to success. Most of the organisations are emphasizing on Total Quality Management (TQM) in order to provide better quality products and services to customers delivering value for money. After LPG (Liberalization, Privatization...

Theories on innovation have been developed within the huge field of contributions on innovation in the manufacturing industry (Audretsch, 1995; Becker, Dietz, 2004). Looking at the service industry, there is a lack of contributions on the role of innovation in enhancing firms’ offer. A significant...

The liberalized telecom sector is pervasively confronted with two challenges, conflicts between the market mechanism and sector-specific regulation on the one hand and conflicts between sector-specific regulation and competition law on the other hand. While the former has been taken care by the...

Identifying how motivation is participating significant role in open source projects in uncontrolled settings. This research has a great contribution by enlightening the fact how motivation affect the project success with interrelation of other factors such as HR practices, organizational...