Benevolo, Clara; Spinelli, Riccardo - In: International Journal of Services, Economics and Management 3 (2011) 3, pp. 251-266
In this paper an analysis is proposed of how firms can use internet-based technologies to deliver their services online … different internationalisation modes for the delivery system. Then, the impact of the application of internet-based technologies …, for our model. Examples are given of different ways to internationalise service delivery via internet-based technologies. …