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Implicit managerial theories about followers and customers
Hommelhoff, Sabine
- In:
Journal of Service Theory and Practice
27
(
2017
)
1
,
pp. 47-68
their customers (i.e.
implicit
customer
theories
), this paper transfers McGregor’s Theory X and Theory Y to the service …
Persistent link: https://www.econbiz.de/10014907485
Saved in:
2
Implicit managerial theories about followers and customers
Hommelhoff, Sabine
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 47-68
Persistent link: https://www.econbiz.de/10011601107
Saved in:
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