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  • Search: subject:"Importance-performance analysis"
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Year of publication
Subject
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Customer satisfaction 92 Kundenzufriedenheit 87 Service quality 81 Dienstleistungsqualität 78 Importance-performance analysis 61 importance-performance analysis 57 Performance measurement 55 Performance-Messung 55 IPA 28 Consumer behaviour 25 Konsumentenverhalten 25 Holiday behaviour 24 Urlaubsverhalten 24 Quality management 23 Qualitätsmanagement 22 Tourism 21 Tourismus 21 Importance-performance analysis (IPA) 20 importance performance analysis 20 Hotel industry 18 Hotellerie 18 Tourism industry 17 Tourismuswirtschaft 17 service quality 16 Higher education institution 12 Hochschule 12 Beziehungsmarketing 11 China 11 Relationship marketing 11 Sustainable development 11 AHP approach 10 AHP-Verfahren 10 Coronavirus 10 Fuzzy sets 10 Fuzzy-Set-Theorie 10 Kano model 10 Nachhaltige Entwicklung 10 Online retailing 9 Online-Handel 9 Sustainability 9
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Online availability
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Undetermined 135 Free 38 CC license 9
Type of publication
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Article 202 Book / Working Paper 3 Other 1
Type of publication (narrower categories)
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Article in journal 158 Aufsatz in Zeitschrift 158 research-article 13 Article 8 Conference paper 2 Konferenzbeitrag 2 Aufsatz im Buch 1 Book section 1 Case study 1 Conference Paper 1 Fallstudie 1 review-article 1
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Language
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English 183 Undetermined 23
Author
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Suresh, M. 8 Shahin, Arash 6 Han, Heesup 5 Kim, Jinkyung Jenny 4 Tontini, Gerson 4 Wu, Hsin-Hung 4 Altintas, Volkan 3 Charaf, Karim 3 Lai, Ivan Ka Wai 3 Rahmouni, Ahmed Fath-Allah 3 Sheng, Xiaojing 3 Shieh, Jiunn-I 3 Shirouyehzad, Hadi 3 Siguaw, Judy A. 3 Simpson, Penny M. 3 Sirakaya-Turk, Ercan 3 Ahn, Woo Chul 2 Albayrak, Tahir 2 Allbright, David 2 Antuchevičienė, Jurgita 2 Boley, B. Bynum 2 Chang, Pi-Yun 2 Cho, Woo Jeong 2 Dabestani, Reza 2 Dalvand, Mohammad Reza 2 Djeri, Lukrecija 2 Eriksson, Henrik 2 Gao, Han 2 Garver, Michael S. 2 Gharaee, Hojatolah 2 Goharshenasan, Ali 2 Gopakumar, Kavya 2 Gorji, Hassan Abolghasem 2 Grant, David B. 2 Hitchcock, Michael 2 Ho, Li-Hsing 2 Hu, Feng 2 Hu, Kai-Chieh 2 Huffman, Lynn 2 Jang, Da-hye 2
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Institution
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National Research University Higher School of Economics 1 ToKnowPress 1 Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München 1
Published in...
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Tourism management : research, policies, practice 16 International journal of hospitality management 8 Total quality management & business excellence 7 International journal of productivity and quality management : IJPQM 6 Journal of retailing and consumer services 5 Journal of travel and tourism marketing 5 Quality & Quantity: International Journal of Methodology 4 Tourism analysis : an interdisciplinary tourism & hospitality journal 4 International Journal of Quality & Reliability Management 3 International journal of contemporary hospitality management 3 International journal of process management and benchmarking : IJPMB 3 International journal of quality & reliability management 3 Journal of air transport management 3 Tourism and hospitality research : the surrey quarterly review 3 Global Business & Finance Review (GBFR) 2 Global business and finance review 2 International Journal of Financial Services Management 2 International journal of business excellence : IJBEX 2 International journal of logistics systems and management : IJLSM 2 International journal of market research 2 International journal of services and operations management 2 International journal of services and operations management : IJSOM 2 Journal of hospitality and tourism insights 2 Journal of hospitality marketing & management 2 Research in transportation economics 2 Service business 2 The service industries journal 2 Tourism planning & development 2 Transport Policy 2 Administrative Sciences : open access journal 1 African journal of science, technology, innovation and development : AJSTID 1 American Journal of Business 1 Amfiteatru Economic Journal 1 Amfiteatru economic : an economic and business research periodical 1 Annals of Faculty of Economics 1 Asian Journal of Shipping and Logistics (AJSL) 1 Australasian marketing journal 1 Benchmarking : an international journal ; BIJ 1 Benchmarking: An International Journal 1 Business Process Management Journal 1
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Source
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ECONIS (ZBW) 159 RePEc 22 Other ZBW resources 15 EconStor 9 BASE 1
Showing 1 - 10 of 206
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Sustainability teaching in marketing : an importance-performance analysis in higher education institutions
Martínez-Bravo, María del Mar; Capobianco-Uriarte, … - In: Disruptions, Diversity, and Ethics in Marketing : First …, (pp. 61-73). 2025
Persistent link: https://www.econbiz.de/10015117938
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Assessment of Romania's tourism competitiveness : a strategic analysis using the importance-performance (IPA) and competitive importance-performance analysis (CIPA) frameworks
Andronic, Eugenia; Untaru, Elena-Nicoleta - In: Administrative Sciences : open access journal 15 (2025) 9, pp. 1-21
's competitiveness was assessed using the Competitive Importance-Performance Analysis (CIPA) method, which allowed for the strategic …
Persistent link: https://www.econbiz.de/10015481088
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Determining investment allocation strategies to improve consumer satisfaction based on a preference learning model
Wu, Xingli; Liao, Huchang - In: Journal of retailing and consumer services 82 (2025), pp. 1-17
Persistent link: https://www.econbiz.de/10015441254
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Who stays loyal to transit? : Understanding preference-based heterogeneity in service satisfaction
Asharpour, Sina; Askari, Sajad; Mohammadian, Abolfazl Kouros - In: Research in transportation economics 112 (2025), pp. 1-19
Persistent link: https://www.econbiz.de/10015450574
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Sports services management using assessment tools : net promoter score and importance-performance analaysis
Gálvez-Ruiz, Pablo; Lara-Bocanegra, Alejandro; … - In: Journal of management & organization : JMO 31 (2025) 5, pp. 2301-2316
Persistent link: https://www.econbiz.de/10015550433
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An integrated analytical framework for identifying and prioritizing crowdfunding challenges and solutions
Aghazade, Hashem; Faridvand, Mohammad Mahdi; Mohammadi, … - 2025
Crowdfunding (CF) has become a practical method for financing innovation and technology-based ventures, especially for startups, small and medium-sized enterprises (SMEs), and knowledge-based companies. However, this approach faces various challenges when viewed from three perspectives: (1)...
Persistent link: https://www.econbiz.de/10015586709
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The disruptive potential of importance-performance eduruption and transforming consumerism in single-used plastic reduction initiatives
Suryawan, I Wayan Koko; Fitria, Laili; Ulhasanah, Nova; … - In: Cleaner and responsible consumption 14 (2024), pp. 1-13
, aligning students with sustainable habits. Simultaneously, the importance-performance analysis revealed areas needing immediate …
Persistent link: https://www.econbiz.de/10015386541
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Operational strategies for the transformation of container port logistics systems with automation technologies : sustainability improvements
Punarut Sirichokpokin; Trakarn Prapaspongsa; Ren, Jun; … - In: International journal of logistics systems and … 53 (2026) 3, pp. 425-450
Persistent link: https://www.econbiz.de/10015627385
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Sustainability for the festival policy : focused on community and visitors
Kang, Shinyoung; Kim, Kyoung-Bae - In: Global business and finance review 28 (2023) 1, pp. 72-87
-Satisfaction Analysis originally introduced by Importance-Performance Analysis. Design/methodology/approach: A survey was conducted at … services of the festival by ISA analysis originally introduced by Importance-Performance Analysis. This study suggested what …
Persistent link: https://www.econbiz.de/10014304407
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Examining product quality and competitiveness via online reviews : an integrated approach of importance performance competitor analysis and Kano model
Kim, Su-Ah; Park, Sohyun; Kwak, Minjung; Kang, Changmuk - In: Journal of retailing and consumer services 82 (2025), pp. 1-13
Persistent link: https://www.econbiz.de/10015441237
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