Wutthiya Aekthanate Srisathan; Benjawan Srikhanthon; … - In: Journal of open innovation : technology, market, and … 11 (2025) 3, pp. 1-20
a conceptual framework linking consumer knowledge search, cooperation, and inclusivity to perceived return policy … leniency and return behavior. Findings reveal that consumer inclusivity significantly enhances perceived return leniency, which … supply chains, demonstrating that inclusivity-driven return policies enhance engagement in sustainability-driven return …