The strategic focus in many organisations is on innovation. This is driven by the needto grow and sustain shareholder value. Innovation takes the form of business processinnovation, technological innovation and social innovation through acts oforganisational restructuring. Innovation strategies...

Customers' needs are changing and organisations across all sectors are increasingly being asked not only to provide products in the first instance, but also to support them throughout their service life. At the same time, many engineering companies in defence, civil, aerospace and construction...