The advantages of using a balanced approach to measurement of overall organisational performance are well-known. We examined the effects of a balanced approach in the more specific domain of measuring innovation effectiveness in 144 small to medium sized companies in Australia and Thailand. We...

The creation of new knowledge, its commercialization and the ability to appropriate the economic benefits have increasingly become a competitive factor both for firms and, indeed, for economies. Therefore, initiatives that improve the conditions for the generation, diffusion and exploitation of...

This paper introduces the findings of a European research project on the innovativeness of industrial 'low-tech' sectors. This research was carried out in the context of the ongoing discussion about the emerging knowledge society. We argue that innovation depends not only on industries with...

[Executive Summary]: The purpose of this thesis is to describe business-to-business communication and the characteristics of an open standard for electronic communication within the Australian timber and wood products industry. The current issues, future goals and strategies for using...

In pursuing sustainable competitive advantage, firms undertake a range of strategic initiatives such as innovation, customer relationship management, entering new markets overseas, and competitive actions within current marketplaces. Studies that examine these initiatives generally study the...

Most organizations can manage reverse logistics operations strategically but very few of them have successfully streamlined material flow of the return process and information due to lack of integration within the overall process. This research aims at analysing complete reverse logistics...

This paper presents an aspect of ongoing research into the management of innovation as a business system, recognizing that people are an important element of the total system that includes decision and knowledge subsystems. The word ?intuition? is often used in connection with innovators and...

Performance measurement within organisations identifies areas of a business that need attention and improvement. The measurement and control of logistics performance requires the selection of critical performance measures and the development of information systems to gather required data, report...

This paper examines a sample of Information and Communication Technology (ICT) firms in Australia drawn from a wide range of product and service providers in the Sydney region. It researches the sources of information and ideas that firms utilize to sustain their competitive position through...

Brisbane Airport Corporation (BAC) has recently been recognised as the world?s most efficient and customer focused privatised airport. Studying the corporate strategies and knowledge management issues faced by a company as successful as BAC holds important insights. This paper discusses four key...