due to the inseparability of service processes, which describes the necessity for a customer to consume a service the … moment which a service provider produces it. Since existing research has failed to examine inseparability as a predictor of … service digitalization, this study aims to explore whether inseparability hinders the digitalization of service processes and …

due to the inseparability of service processes, which describes the necessity for a customer to consume a service the … moment which a service provider produces it. Since existing research has failed to examine inseparability as a predictor of … service digitalization, this study aims to explore whether inseparability hinders the digitalization of service processes and …

: intangibility, inseparability, variability, and outage. …

differentiated, in the process of consolidation and development. The services characteristics such as: immateriality, inseparability …