Design science is a problem-solving approach that focuses on how to develop and produce artifacts having desired properties. A Design Science Research (DSR) approach was followed to develop a Human-Computer Interaction (HCI) artifact (semiotic framework [Semiotic Interface sign Design and...

Purpose Despite the widespread use of authentication schemes and the rapid emergence of novel authentication schemes, a general set of domain-specific guidelines has not yet been developed. This paper aims to present and explain a list of human-centered guidelines for developing usable...

Self-service technology (SST) has been widely adopted by service oriented companies in different settings, such as hotel, restaurant, and airport. Although customers are less hesitant about using SST nowadays than before, how to increase customer satisfaction and repeat patronage remains an...