Search Results - subject:"Kano's theory"

Verifying dynamic Kano's model to support new product/service development

Borgianni, Yuri - In: Journal of Industrial Engineering and Management (JIEM) 11 (2018) 3, pp. 569-587

Purpose: Although firms try to shorten time-to-market, the duration of product development projects might anyway jeopardize the assumptions made at the beginning of the design process. This includes the definition of product attributes for ensuring customer satisfaction, thus forecasting...

Persistent link: https://www.econbiz.de/10011939399

Verifying dynamic Kano's model to support new product/service development

Borgianni, Yuri - In: Journal of industrial engineering and management : JIEM 11 (2018) 3, pp. 569-587

Persistent link: https://www.econbiz.de/10011921887

Towards the fine-tuning of a predictive Kano model for supporting product and service design

Borgianni, Yuri; Rotini, Federico - In: Total quality management & business excellence : an … 26 (2015) 3/4, pp. 263-283

Persistent link: https://www.econbiz.de/10011300207

Cross‐cultural investigation of US and Indian consumer’s apparel attribute choices applying Kano’s theory

Bennur, Shubhapriya; Jin, Byoungho - In: Journal of Fashion Marketing and Management: An … 17 (2013) 3, pp. 306-321

. Built on Kano's theory, this paper seeks to categorize important apparel attributes in USA (developed country) and India …

Persistent link: https://www.econbiz.de/10014868453

Does culture impact preferred employee attributes in complaint-handling encounters?

Gruber, Thorsten; Abosag, Ibrahim; Reppel, Alexander; … - In: Total quality management & business excellence : an … 24 (2013) 11, pp. 1301-1315

Persistent link: https://www.econbiz.de/10010208056