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Integrating Kano customer satisfaction coefficient and SIPA grid for service quality improvement
Oey, Elia
;
Paramitha, Tiara
;
Novita, Novita
- In:
International journal of productivity and quality …
31
(
2020
)
2
,
pp. 167-188
Persistent link: https://www.econbiz.de/10012516274
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