Most knowledge‐related initiatives underlying the much‐vaunted discourse on knowledge management tend to lionise recursive, using activities (i.e. documenting, sharing and measuring knowledge, etc.) at the expense of making and innovative using activities (such as inventing, innovating and...

While the evolving high bandwidth information highways provide the infrastructure for attaining “physical connectivity” across computing resources and information systems, the “on/off” ramps to such highways are still at a primitive stage. Huge manual effort is currently expended to...

Firms across the globe are often directly or indirectly reliant on foreign direct investment, often through the development of a “joint venture”. Moreover, such cash flows sustain much of a nation’s economic activity. To support the operation of these firms it is becoming accepted that...

Heads of business‐to‐business salesforces in 113 large companies based in Greater London completed mail questionnaires designed to investigate the role of social and other informal gatherings in the exchange of salespeople’s knowledge of specific customers, selling methods, sales leads,...

Intranets are frequently promoted as a route towards the sharing of knowledge in organisations. Experience demonstrates, however, that many intranets were launched without clear objectives or strategy and have evolved in an ad hoc manner, resulting in systems with limited relevance. This article...

The objective of an effective quality assurance system should be to assist a company to satisfy customer needs and expectations while, at the same time, helping to protect the company’s interests, ultimately “bottom line” profit. Customer demands and expectations, however, tend to be...

Decision Support Systems under Multiple Objectives (MODSS) has been classified as a specific type of system within the broad family of DSS and has been one of the most active areas of research. However, despite its theoretical development large scale real-world applications of multi-objective...

Operational protocols are a valuable means for quality control. However, developing operational protocols is a highly complex and costly task. We present an integrated approach involving both intelligent data analysis and knowledge acquisition from experts that supports the development of...

Operational protocols are a valuable means for quality control. However, developing operational protocols is a highly complex and costly task. We present an integrated approach involving both intelligent data analysis and knowledge acquisition from experts that supports the development of...

Operational protocols are a valuable means for quality control. However, developing operational protocols is a highly complex and costly task. We present an integrated approach involving both intelligent data analysis and knowledge acquisition from experts that supports the development of...