Knowledge is not manageable, as if it were data or information. Consequently, Knowledge Management (KM) must address activities that utilise and create knowledge, instead of addressing knowledge by itself. With regard to this issue, we elaborated on a sociotechnical approach of KM within the...

Knowledge is not manageable, as if it were data or information. Consequently, Knowledge Management (KM) must address activities that utilise and create knowledge, instead of addressing knowledge by itself. With regard to this issue, we elaborated on a sociotechnical approach of KM within the...

Purpose – For knowledge exchange systems to yield best organizational benefits, it is acknowledged that employees have to both contribute with and apply system content. This may be of particular importance in distributed environments due to limitations in alternative channels for knowledge...

Purpose – This paper aims to evaluate a range of best practice knowledge management (KM) ideas used to manage knowledge resources. In total, four KM toolkits and 16 KM tools were tested over a five-year period (2008-2013), as part of a large-scale longitudinal change project. Each tool was...