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Customer satisfaction
171
Kundenzufriedenheit
171
Dienstleistungsqualität
119
Service quality
119
Beziehungsmarketing
81
Relationship marketing
81
Consumer behaviour
61
Konsumentenverhalten
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Customer value
28
Kundenwert
28
Beschwerdemanagement
27
Complaint management
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Taiwan
23
customer satisfaction
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Customer service
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Dienstleistungssektor
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Kundenservice
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Service industry
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Betriebliche Wertschöpfung
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Value creation
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Selbstbedienung
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Self-service
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service quality
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Customer integration
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Emotion
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Kundenintegration
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customer loyalty
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Dienstleistung
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Holiday behaviour
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Performance measurement
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Performance-Messung
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Services
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Structural equation model
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Strukturgleichungsmodell
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Urlaubsverhalten
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Confidence
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Online retailing
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Online-Handel
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216
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Alves, Helena
4
Yi, Youjae
4
Kim, Wansoo
3
Lin, Wen-bao
3
Malhotra, Neeru
3
Ok, Chihyung
3
Alrawadieh, Zaid
2
Canter, Deborah D.
2
Cetin, Gurel
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Chang, Hong-Sheng
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Chen, Li-Fei
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Chih, Wen-hai
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Dabholkar, Pratibha A.
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Gong, Taeshik
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Ha, Hong Youl
2
Hsu, Li-chun
2
Hsu, Maxwell K.
2
Huang, Li-shia
2
Kandampully, Jay
2
Keramati, Abbas
2
Mukherjee, Avinandan
2
Park, Jungkun
2
Park, Sang-June
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Philippe, Jean
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Pinto, Mary Beth
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Raposo, Mário
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Rayburn, Steven W.
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Rha, June-young
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Ruiz Mafe, Carla
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Su, Chao-Ton
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2
Vázquez Casielles, Rodolfo
2
Wang, Edward Shih-tse
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Wang, Kai-yu
2
Wang, Mei-ling
2
Wang, Stephen W.
2
Addo, Prince Clement
1
Adhikari, Kishalay
1
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The service industries journal
Journal of retailing and consumer services
468
Journal of business research : JBR
404
International journal of hospitality management
399
The journal of services marketing
227
SpringerLink / Bücher
186
Tourism management : research, policies, practice
179
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
178
Journal of travel and tourism marketing
173
Journal of hospitality marketing & management
169
International journal of contemporary hospitality management
160
Industrial marketing management : the international journal for industrial and high-tech firms
157
Journal of service research : JSR
120
Services marketing quarterly
114
Journal of the Academy of Marketing Science
102
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
101
Service business
98
Journal of air transport management
95
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
94
Journal of service management
94
Asia Pacific journal of marketing and logistics
93
Psychology & marketing
92
Cogent business & management
90
The TQM journal : the international review of organizational improvement
88
Journal of marketing
85
Tourism management perspectives : TMP
83
Journal of strategic marketing
80
The international journal of bank marketing : IJBM
77
International journal of productivity and quality management : IJPQM
76
European journal of marketing : EJM
75
International journal of services and operations management
74
Managing service quality : MSQ ; an international journal
71
The journal of business & industrial marketing
71
International journal of quality and service sciences
69
Journal of retailing
68
Total quality management & business excellence
66
Journal of marketing management : MM
64
Tourism analysis : an interdisciplinary tourism & hospitality journal
62
International journal of electronic customer relationship management : IJECRM
60
Journal of Asian finance, economics and business : JAFEB
60
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ECONIS (ZBW)
216
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216
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1
Understanding the role of frontline employee felt obligation in services
Malhotra, Neeru
;
Ashill, Nicholas
;
Lages, Cristiana R.
; …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 843-871
Persistent link: https://www.econbiz.de/10013362154
Saved in:
2
When AI-based services fail : examining the effect of the self-AI connection on willingness to share negative word-of-mouth after service failures
Huang, Bo
;
Philp, Matthew
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 877-899
Persistent link: https://www.econbiz.de/10012695297
Saved in:
3
Value co-creation in the B2B context : a conceptual framework and its implications
Pathak, Buddhi
;
Ashok, Mona
;
Tan, Yin Leng
- In:
The service industries journal
42
(
2022
)
3/4
,
pp. 178-205
Persistent link: https://www.econbiz.de/10013167417
Saved in:
4
The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula
;
Sauer, Nicola E.
;
Teichmann, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
Saved in:
5
Building loyalty through perceived value in online shopping : does family life cycle stage matter?
Amirtha, Raman
;
Sivakumar, V. J.
- In:
The service industries journal
42
(
2022
)
15/16
,
pp. 1151-1189
Persistent link: https://www.econbiz.de/10013466618
Saved in:
6
The effects of host sincerity on tourists' perceived destination image
Wu, Lingfei
;
Taheri, Babak
;
Okumus, Fevzi
;
Wang, Suosheng
- In:
The service industries journal
44
(
2024
)
1/2
,
pp. 83-104
Persistent link: https://www.econbiz.de/10014450281
Saved in:
7
Trust fall : data breach perceptions from loyalty and non-loyalty customers
Chen, Hsiangting Shatina
;
Jai, Tun-Min
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 947-963
Persistent link: https://www.econbiz.de/10012695300
Saved in:
8
Self-service technology adoption by air passengers : a case study of fast air travel services in Taiwan
Lien, Che-Hui
;
Hsu, Maxwell K.
;
Shang, Jing-Zhi
;
Wang, …
- In:
The service industries journal
41
(
2021
)
9/10
,
pp. 671-695
Persistent link: https://www.econbiz.de/10012586856
Saved in:
9
Matching service failures and recovery options toward satisfaction
Cantor, Victor John M.
;
Li, Richard C.
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 901-924
Persistent link: https://www.econbiz.de/10012205901
Saved in:
10
Avatar-mediated service encounters : impacts and research agenda
Watanabe, Kentaro
;
Ho, Bach Quang
- In:
The service industries journal
43
(
2023
)
3/4
,
pp. 134-153
Persistent link: https://www.econbiz.de/10014321569
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