EconBiz - Find Economic Literature
    • Logout
    • Change account settings
  • A-Z
  • Beta
  • About EconBiz
  • News
  • Thesaurus (STW)
  • Academic Skills
  • Help
  •  My account 
    • Logout
    • Change account settings
  • Login
EconBiz - Find Economic Literature
Publications Events
Search options
Advanced Search history
My EconBiz
Favorites Loans Reservations Fines
    You are here:
  • Home
  • Search: subject:"Kundenbetreuung"
Narrow search

Narrow search

Year of publication
Subject
All
Customer service 3,164 Kundenservice 3,164 Beziehungsmarketing 1,296 Relationship marketing 1,295 Dienstleistungsqualität 1,127 Service quality 1,127 Kundenzufriedenheit 1,011 Customer satisfaction 1,008 Consumer behaviour 907 Konsumentenverhalten 907 Deutschland 378 Germany 375 Beschwerdemanagement 347 Complaint management 346 Dienstleistungssektor 332 Service industry 330 Theory 310 Theorie 309 Emotion 209 Dienstleistung 171 Online retailing 167 Online-Handel 167 Salespeople 166 Verkaufspersonal 166 Einzelhandel 158 Retail trade 155 Dienstleistungsmarketing 154 Services marketing 154 Electronic Commerce 152 Arbeitsverhalten 145 Dienstleistungsmanagement 145 Service management 145 Work behaviour 145 USA 142 United States 142 E-commerce 135 Kundenbetreuung 133 Services 130 Bundling strategy 129 Leistungsbündel 129
more ... less ...
Online availability
All
Undetermined 986 Free 367 CC license 30
Type of publication
All
Article 2,247 Book / Working Paper 1,027 Journal 9
Type of publication (narrower categories)
All
Article in journal 1,777 Aufsatz in Zeitschrift 1,777 Aufsatz im Buch 454 Book section 454 Hochschulschrift 249 Thesis 195 Graue Literatur 165 Non-commercial literature 165 Working Paper 86 Arbeitspapier 85 Collection of articles of several authors 81 Sammelwerk 81 Case study 72 Fallstudie 72 Aufsatzsammlung 48 Bibliografie enthalten 48 Bibliography included 48 Ratgeber 48 Guidebook 45 Konferenzschrift 25 Lehrbuch 18 Textbook 18 Collection of articles written by one author 15 Sammlung 15 Conference proceedings 14 Handbook 11 Handbuch 11 Amtsdruckschrift 9 Conference paper 9 Government document 9 Konferenzbeitrag 9 Dissertation u.a. Prüfungsschriften 5 Accompanied by computer file 4 Elektronischer Datenträger als Beilage 4 Forschungsbericht 4 Elektronischer Datenträger 3 Glossar enthalten 3 Glossary included 3 Mikroform 3 Company information 2
more ... less ...
Language
All
English 2,424 German 851 Undetermined 14 French 5 Finnish 1 Spanish 1 Swedish 1
more ... less ...
Author
All
Stauss, Bernd 18 Thomas, Oliver 14 Pepels, Werner 11 Mattila, Anna S. 10 Cook, Sarah 9 Fellmann, Michael 9 Gustafsson, Anders 9 Kumar, Anuj 9 McColl-Kennedy, Janet R. 9 Söderlund, Magnus 9 Wirtz, Jochen 9 Bliemel, Friedhelm 8 Gouthier, Matthias 8 Hinterhuber, Hans H. 8 Nüttgens, Markus 8 Ye, Yijiao 8 Bowen, David E. 7 Fassott, Georg 7 Groth, Markus 7 Helmke, Stefan 7 Medler-Liraz, Hana 7 Netessine, Serguei 7 Paluch, Stefanie 7 Schlicker, Michael 7 Shin, Hyunju 7 Walsh, Gianfranco 7 Chi, Nai-Wen 6 Dangelmaier, Wilhelm 6 Dixon, Matthew 6 Edvardsson, Bo 6 Ellinger, Alexander E. 6 Gierl, Heribert 6 Haas, Alexander 6 Larivière, Bart 6 Luczak, Holger 6 Lyu, Yijing 6 Ruyter, Ko de 6 Seger-Guttmann, Tali 6 Subramony, Mahesh 6 Terziev, Venelin 6
more ... less ...
Institution
All
Springer Fachmedien Wiesbaden 9 Books on Demand GmbH <Norderstedt> 6 Verlag Dr. Kovač 4 Excellence-in-Service-Konferenz <6., 2016, Koblenz> 3 IGI Global 3 Institut für Technik der Betriebsführung 3 Europäische Kommission 2 Fördergesellschaft Marketing an der Universität Augsburg 2 Harvard Graduate School of Business Administration 2 Kundendienst-Verband Deutschland 2 National Bureau of Economic Research 2 Nomos Verlagsgesellschaft 2 Rheinisch-Westfälische Technische Hochschule Aachen 2 Shaker Verlag 2 Universität <Augsburg> / Lehrstuhl für BWL, Wirtschaftsinformatik,Informations- & Finanzmanagement 2 Vivento-Customer-Services <Bonn> 2 AMACOM 1 Bergische Universität Wuppertal 1 Confederation of Britisch Industry 1 Conference Board 1 DaimlerChrysler AG / Global Service & Parts 1 Deutsch-Französische Unternehmertage <2, 1997, Straßburg> 1 Deutscher Universitäts-Verlag GmbH 1 Deutschland / Bundesministerium für Verkehr, Bau- und Wohnungswesen 1 Dortmunder Energie- und Wasserversorgung GmbH 1 Dr. Rainer Hampp <Firma> 1 Droege & Comp. <Düsseldorf> 1 Duncker & Humblot 1 ESCP-EAP European School of Management 1 Eberhard Karls Universität Tübingen 1 Erasmus Research Institute of Management 1 Eric Cuvillier <Firma> 1 European Commission / Directorate-General for Communication 1 Europäische Kommission / Generaldirektion Wettbewerb 1 Europäischer Wirtschafts- und Sozialausschuss 1 Forschungsinstitut für Innovative Arbeitsgestaltung und Prävention 1 Forschungsinstitut für Rationalisierung e.V. an der RWTH Aachen 1 Forschungsstelle Automobilwirtschaft <Bamberg> 1 Forum Berufsbildung 1 Frankfurt School Verlag GmbH 1
more ... less ...
Published in...
All
The journal of services marketing 78 Journal of retailing and consumer services 76 International journal of hospitality management 62 Journal of business research : JBR 61 Journal of service management 40 SpringerLink / Bücher 39 Journal of service research : JSR 34 The service industries journal 31 International journal of contemporary hospitality management 30 Journal of service research 26 Psychology & marketing 23 Services marketing quarterly 19 International journal of services and operations management 18 Journal of hospitality marketing & management 18 Gabler Edition Wissenschaft 17 International journal of production economics 17 Managing service quality : MSQ ; an international journal 17 Tourism management : research, policies, practice 17 Journal of retailing 16 Journal of air transport management 15 Journal of service theory and practice 15 Europäische Hochschulschriften / 5 14 Journal of service theory and practice : JSTP 14 Journal of the Academy of Marketing Science 14 Service business 14 Harvard-Business-Manager : das Wissen der Besten 13 International journal of quality and service sciences 13 Springer eBook Collection / Business and Economics 13 Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg 12 Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen 12 Industrial marketing management : the international journal for industrial and high-tech firms 12 Management science : journal of the Institute for Operations Research and the Management Sciences 12 The TQM journal : the international review of organizational improvement 12 Business horizons 11 European journal of operational research : EJOR 11 International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA 11 International journal of production research 11 Journal of marketing 11 European research studies 10 Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst 10
more ... less ...
Source
All
ECONIS (ZBW) 3,204 USB Cologne (EcoSocSci) 72 USB Cologne (business full texts) 5 EconStor 1 RePEc 1
Showing 1 - 10 of 3,283
Cover Image
Customer experiences with service robots in hotels : a review and research agenda
Rana, Nripendra P.; Begum, Nusaiba; Faisal, Mohd. Nishat; … - In: Journal of hospitality marketing & management 34 (2025) 2, pp. 145-174
Persistent link: https://www.econbiz.de/10015189113
Saved in:
Cover Image
Beyond "Eat-Pray-Love" : designing transformative CX for self-discovery in extended service encounters
Zimbatu, Alexandra; Russell-Bennett, Rebekah - In: Journal of business research : JBR 186 (2025), pp. 1-13
Persistent link: https://www.econbiz.de/10015158139
Saved in:
Cover Image
Emotional energy : when customer interactions energize service employees
Cayla, Julien; Auriacombe, Brigitte - 2025
Persistent link: https://www.econbiz.de/10015374132
Saved in:
Cover Image
Generative AI at work
Brynjolfsson, Erik; Li, Danielle; Raymond, Lindsey - 2025
Persistent link: https://www.econbiz.de/10015359039
Saved in:
Cover Image
More than a bot? : the impact of disclosing human involvement on customer interactions with hybrid service agents
Gnewuch, Ulrich; Morana, Stefan; Hinz, Oliver; Kellner, Ralf - In: Information systems research : ISR 35 (2024) 3, pp. 936-955
Persistent link: https://www.econbiz.de/10015192713
Saved in:
Cover Image
Can frontline employees help consumers improve their financial planning behavior? : implications from triadic analysis
Siahtiri, Vida; Weiger, Welf; Tetteh-Afi, Christian; … - In: European journal of marketing 58 (2024) 13, pp. 130-158
Persistent link: https://www.econbiz.de/10015198461
Saved in:
Cover Image
The BORIS experience : evaluating omnichannel returns and repurchase intention
Hao, Jianliang; Richey, Robert Glenn <Jr.>; Morgan, Tyler R. - In: International journal of physical distribution and … 54 (2024) 11, pp. 44-81
Persistent link: https://www.econbiz.de/10015198510
Saved in:
Cover Image
Co-creating customer experiences in service ecosystems : a study in a tourist destination
Monferrer Tirado, Diego; Moliner Tena, Miguel Angel; … - In: The journal of services marketing 38 (2024) 10, pp. 1-16
Persistent link: https://www.econbiz.de/10015207222
Saved in:
Cover Image
The gloomy side of value co-creation for service employees
Terblanche, Nic S.; Babin, Barry J. - In: The journal of services marketing 38 (2024) 10, pp. 44-65
Persistent link: https://www.econbiz.de/10015207225
Saved in:
Cover Image
The influence of employee accent on customer participation in services
Bourdin, David; Sichtmann, Christina; Davvetas, Vasileios - In: Journal of service research 27 (2024) 2, pp. 194-212
Persistent link: https://www.econbiz.de/10014580418
Saved in:
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • Next
  • Last
A service of the
zbw
  • Sitemap
  • Plain language
  • Accessibility
  • Contact us
  • Imprint
  • Privacy

Loading...