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~subject:"Customer service"
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Customer service
Kundenbindung
1,782
Customer retention
868
Beziehungsmarketing
759
Relationship marketing
754
Consumer behaviour
434
Konsumentenverhalten
434
Kundenzufriedenheit
351
Customer satisfaction
336
Deutschland
284
Germany
258
Kundenmanagement
182
Marketing
172
Service quality
144
Dienstleistungsqualität
143
Theorie
141
Theory
141
Beziehungsmanagement
138
Brand management
135
Markenführung
135
Customer loyalty
125
Verbraucherzufriedenheit
100
Marketingmanagement
83
Social Web
83
Social web
83
Markenimage
79
Brand image
78
Electronic Commerce
78
Online-Marketing
75
Unternehmen
75
customer loyalty
75
Marketing management
72
Bank
71
Internet marketing
69
Markenartikel
68
Kundenservice
67
Markentreue
66
Markenpolitik
65
Brand
64
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64
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34
English
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Sickel, Christian
4
Limbeck, Martin
3
Pepels, Werner
3
Hyken, Shep
2
Martin, Isabel
2
Mensah, Samuel N-A
2
Moon, Shawn D.
2
Moongela, Hilma
2
Müller-Hagedorn, Lothar
2
Nazeri, Ali
2
Rinne, Leena
2
Rogers, Sandy
2
Adeola, Ogechi
1
Adom, Kwame
1
Afaq, Anam
1
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1
Amartes, Abednego Feehi Okoe
1
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1
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1
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1
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1
Bauer, Hans H.
1
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1
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1
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1
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1
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1
Brenner, Walter
1
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1
Brockhaus, Sebastian
1
Böhler, Klaus
1
Caemmerer, Barbara
1
Cai, Xiaomei
1
Cattan-Jallet, Roxane
1
Chaker, Nawar N.
1
Chang, Kuei-Feng
1
Chen, Chen-Ju
1
Chen, Mu-Chen
1
Chen, Shu-Ching
1
Chen, Xin
1
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
1
GABAL-Verlag GmbH
1
Nomos Verlagsgesellschaft
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SpringerLink / Bücher
7
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3
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2
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2
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1
Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
1
Australasian marketing journal
1
Betriebswirtschaftliche Aspekte lose gekoppelter Systeme und Electronic Business
1
Business Analytics
1
Business process management journal
1
Dienstleistungsmanagement, Dienstleistungsmarketing
1
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1
Europäische Hochschulschriften / 5
1
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1
Gabler Edition Wissenschaft / Schriftenreihe des Instituts für Marktorientierte Unternehmensführung (IMU), Universität Mannheim
1
Grundlagen des After Sales Marketing
1
Hamburger Schriften zur Marketingforschung
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of business
1
International journal of contemporary hospitality management
1
International journal of logistics systems and management
1
International journal of management development : IJMD
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of services and operations management : IJSOM
1
Journal of marketing theory and practice
1
Journal of retailing and consumer services
1
Journal of transport economics & policy : JTEP
1
Law and economics
1
MIS quarterly executive
1
Markt- und Absatzprognosen : Modelle, Methoden, Anwendung
1
Nomos eLibrary / Sozial- und Wirtschaftswissenschaften
1
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1
Orell Füssli Management
1
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1
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1
Research monograph
1
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1
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1
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1
Strategies and tools for managing connected consumers
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ECONIS (ZBW)
66
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1
Sustainability in service quality and customers conformity : drivers of customers loyalty to banks
Islam, Mohammad Tazul
;
Yesmin, Rexona
;
Rahman, Lamiya
; …
-
2021
Persistent link: https://www.econbiz.de/10012484578
Saved in:
2
Social CRM : linking the dots of customer service and customer loyalty during COVID-19 in the hotel industry
Afaq, Anam
;
Gaur, Loveleen
;
Singh, Gurmeet
- In:
International journal of contemporary hospitality management
35
(
2023
)
3
,
pp. 992-1009
Persistent link: https://www.econbiz.de/10013546105
Saved in:
3
Customer loyalty in online hotel booking platforms
Li, Wei-Chin
;
Chang, Kuei-Feng
;
Chen, Chen-Ju
- In:
International journal of business
28
(
2023
)
3
,
pp. 147-165
Persistent link: https://www.econbiz.de/10014340612
Saved in:
4
Customer engagement, dependence and loyalty : an empirical study of Chinese customers in multitouch service encounters
Chen, Xin
;
Guo, Shuojia
;
Xiong, Jie
;
Ye, Zhuxin
- In:
Technological forecasting & social change : an …
197
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014468859
Saved in:
5
Service quality and customer delight : considering the mediating role of satisfaction and loyalty
Nazeri, Ali
;
Kazemi, Seyed Mohamad Mehdi
;
Shahriyari, Rozita
- In:
International journal of management development : IJMD
2
(
2022
)
2
,
pp. 151-165
Persistent link: https://www.econbiz.de/10013256638
Saved in:
6
When social phobia meets excessive service : effects on customer delight and loyalty
Xiong, Wei
;
Huang, Meijiao
;
Okumus, Bendegul
;
Leung, Xi Y.
- In:
Tourism management perspectives : TMP
44
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013494161
Saved in:
7
I'll be back : how to get customers to come back again and again
Hyken, Shep
-
2021
"In this book, you will learn why customer loyalty is so important and why a repeat customer is not necessarily a loyal customer. You will also get an overview of the core principles that make customer loyalty possible"--
Persistent link: https://www.econbiz.de/10012423529
Saved in:
8
Can customer loyalty to a salesperson be harmful? : examining customer perceptions of salesperson emotional labor strategies post ethical transgressions
Chaker, Nawar N.
;
Beeler, Lisa L.
;
Delpechitre, Duleep
- In:
Industrial marketing management : the international …
96
(
2021
),
pp. 238-253
Persistent link: https://www.econbiz.de/10013194581
Saved in:
9
Increasing customer acceptance in planning product-service systems
Schmidt, Danilo Marcello
-
2017
Persistent link: https://www.econbiz.de/10011731116
Saved in:
10
Using a digital services capability model to assess readiness for the digital consumer
Wulf, Jochen
;
Mettler, Tobias
;
Brenner, Walter
- In:
MIS quarterly executive
16
(
2017
)
3
,
pp. 171-195
Persistent link: https://www.econbiz.de/10011759067
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