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  • Search: subject:"Kundendienst"
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Year of publication
Subject
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Customer service 3,307 Kundenservice 3,307 Beziehungsmarketing 1,386 Relationship marketing 1,377 Dienstleistungsqualität 1,219 Service quality 1,216 Kundenzufriedenheit 1,085 Customer satisfaction 1,080 Konsumentenverhalten 984 Consumer behaviour 981 Kundendienst 405 Deutschland 394 Germany 380 Beschwerdemanagement 376 Complaint management 375 Dienstleistungssektor 366 Service industry 356 Theorie 314 Theory 312 Emotion 231 Dienstleistung 205 Online retailing 185 Online-Handel 185 Salespeople 169 Verkaufspersonal 169 Einzelhandel 166 Dienstleistungsmarketing 165 Services marketing 165 Electronic Commerce 164 Retail trade 161 Arbeitsverhalten 160 Work behaviour 160 Dienstleistungsmanagement 157 Service management 157 USA 154 United States 145 E-commerce 141 Services 140 Bundling strategy 134 Leistungsbündel 134
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Online availability
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Undetermined 1,128 Free 403 CC license 35
Type of publication
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Article 2,392 Book / Working Paper 1,307 Journal 12
Type of publication (narrower categories)
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Article in journal 1,875 Aufsatz in Zeitschrift 1,875 Aufsatz im Buch 458 Book section 458 Hochschulschrift 271 Thesis 201 Graue Literatur 167 Non-commercial literature 167 Working Paper 96 Arbeitspapier 86 Collection of articles of several authors 86 Sammelwerk 86 Case study 74 Fallstudie 74 Aufsatzsammlung 57 Bibliografie enthalten 51 Bibliography included 51 Ratgeber 48 Guidebook 45 Konferenzschrift 30 Dissertation u.a. Prüfungsschriften 25 Lehrbuch 19 Textbook 18 Collection of articles written by one author 15 Sammlung 15 Conference proceedings 14 Handbook 12 Handbuch 12 Amtsdruckschrift 9 Bibliographie 9 Conference paper 9 Government document 9 Konferenzbeitrag 9 Forschungsbericht 5 Accompanied by computer file 4 Elektronischer Datenträger als Beilage 4 Mikroform 4 Glossar enthalten 3 Glossary included 3 Reprint 3
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Language
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English 2,700 German 928 Undetermined 87 French 7 Finnish 2 Polish 1 Spanish 1 Swedish 1
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Author
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Stauss, Bernd 18 Thomas, Oliver 15 Wirtz, Jochen 12 Pepels, Werner 11 Mattila, Anna S. 10 McColl-Kennedy, Janet R. 10 Fellmann, Michael 9 Gustafsson, Anders 9 Kumar, Anuj 9 Nüttgens, Markus 9 Söderlund, Magnus 9 Bowen, David E. 8 Cook, Sarah 8 Gouthier, Matthias 8 Hinterhuber, Hans H. 8 Paluch, Stefanie 8 Weinstein, Art 8 Ye, Yijiao 8 Bliemel, Friedhelm 7 Edvardsson, Bo 7 Fassott, Georg 7 Groth, Markus 7 Helmke, Stefan 7 Medler-Liraz, Hana 7 Netessine, Serguei 7 Schlicker, Michael 7 Shin, Hyunju 7 Walsh, Gianfranco 7 Walter, Philipp 7 Zemke, Ron 7 Berry, Leonard L. 6 Bruhn, Manfred 6 Chi, Nai-Wen 6 Dangelmaier, Wilhelm 6 Dixon, Matthew 6 Ellinger, Alexander E. 6 Gelbrich, Katja 6 Gierl, Heribert 6 Gong, Taeshik 6 Haas, Alexander 6
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Institution
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Springer Fachmedien Wiesbaden 7 Books on Demand GmbH <Norderstedt> 6 Gesellschaft Entwicklung, Konstruktion, Vertrieb 5 Excellence-in-Service-Konferenz <6., 2016, Koblenz> 3 Harvard Graduate School of Business Administration 3 IGI Global 3 Institut für Technik der Betriebsführung 3 Verlag Dr. Kovač 3 Eric Cuvillier <Firma> 2 Europäische Kommission 2 Fördergesellschaft Marketing an der Universität Augsburg 2 Institut für Technik der Betriebsführung im Handwerk 2 International Union of Producers and Distributors of Electrical Energy 2 Kundendienst-Verband Deutschland 2 National Bureau of Economic Research 2 National Consumer Council 2 Nomos Verlagsgesellschaft 2 Rheinisch-Westfälische Technische Hochschule Aachen 2 Shaker Verlag 2 St. Galler Business School 2 Verband Deutscher Maschinen- und Anlagenbau / Abteilung Betriebswirtschaft 2 Vivento-Customer-Services <Bonn> 2 AMACOM 1 American Management Association 1 Autohaus Buch und Formular 1 B,S,S. Volkswirtschaftliche Beratung 1 Bergische Universität Wuppertal 1 Chartered Institute of Bankers <London> 1 Chartered Institute of Marketing 1 Confederation of Britisch Industry 1 Conference Board 1 DaimlerChrysler AG / Global Service & Parts 1 Deutsch-Französische Unternehmertage <2, 1997, Straßburg> 1 Deutscher Universitäts-Verlag GmbH 1 Deutsches Institut für Normung 1 Deutschland / Bundesministerium für Verkehr, Bau- und Wohnungswesen 1 Dortmunder Energie- und Wasserversorgung GmbH 1 Dpunkt.Verlag <Heidelberg> 1 Droege & Comp. <Düsseldorf> 1 Duncker & Humblot 1
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Published in...
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Journal of retailing and consumer services 82 International journal of hospitality management 79 The journal of services marketing 79 Journal of business research : JBR 65 SpringerLink / Bücher 45 Journal of service management 42 International journal of contemporary hospitality management 40 Journal of service research : JSR 34 The service industries journal 33 Journal of service research 27 Psychology & marketing 24 Journal of hospitality marketing & management 21 Europäische Hochschulschriften / 5 20 Services marketing quarterly 20 Springer eBook Collection / Business and Economics 19 Tourism management : research, policies, practice 19 International journal of production economics 18 International journal of services and operations management 18 Journal of service theory and practice 18 Gabler Edition Wissenschaft 17 International journal of quality and service sciences 17 Managing service quality : MSQ ; an international journal 17 Journal of retailing 16 Journal of air transport management 15 Journal of the Academy of Marketing Science 15 Journal of service theory and practice : JSTP 14 Service business 14 The TQM journal : the international review of organizational improvement 14 Business horizons 13 European journal of operational research : EJOR 13 Harvard-Business-Manager : das Wissen der Besten 13 Management science : journal of the Institute for Operations Research and the Management Sciences 13 Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg 12 Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen 12 Industrial marketing management : the international journal for industrial and high-tech firms 12 Journal of marketing 12 Total quality management & business excellence 12 International journal of consumer studies 11 International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA 11 International journal of production research 11
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Source
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ECONIS (ZBW) 3,421 USB Cologne (EcoSocSci) 270 EconStor 11 USB Cologne (business full texts) 6 OLC EcoSci 3
Showing 1 - 10 of 3,711
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Ongoing value co-creation amidst service encounter setbacks in the banking environment : a viewpoint and call to action
Van Tonder, Estelle - In: International journal of bank marketing 44 (2026) 1, pp. 140-145
Persistent link: https://www.econbiz.de/10015592804
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Retouren im Online-Handel : Auswirkungen auf Verkehr und Abfall, mögliche Massnahmen zur Reduktion von Retouren
Kägi, Wolfram; Lobsiger, Michael; Wehrli, Damian; … - Schweiz / Staatssekretariat für Wirtschaft - 2025
Persistent link: https://www.econbiz.de/10015471620
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Minority bureaucrats' networks and career progression : evidence from the Chinese maritime customs service
Hu, Yan; Maurer, Stephan - 2025
Persistent link: https://www.econbiz.de/10015553757
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Product returns as a reflection of intergenerational differences : a comparison of Baby Boomers, Generation X, Millennials, and Generation Z
Lysenko-Ryba, Kateryna; Reveniuk, Marharyta; Kauf, Sabina - In: LogForum : elektroniczne czasopismo naukowe z dziedziny … 21 (2025) 3, pp. 419-430
Persistent link: https://www.econbiz.de/10015558331
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The triangular relationship in platform gig work : consumers, platform beneficence and worker vulnerability
Healy, Joshua; Pekarek, Andreas - In: New technology, work and employment 40 (2025) 2, pp. 265-284
Persistent link: https://www.econbiz.de/10015463275
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Evaluating choice-based demand management strategies for day-to-day home delivery planning
Okazaki, Ryota; Oyama, Yuki; Imura, Naoto; Nishinari, … - In: Research in transportation economics 113 (2025), pp. 1-13
Persistent link: https://www.econbiz.de/10015465817
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Understanding the impact of store innovativeness on organic food purchase intention : a mediation and moderation analysis
Nguyen, Ninh; Dang-Van, Thac; Greenland, Steven; … - In: Journal of strategic marketing 33 (2025) 8, pp. 1078-1094
Persistent link: https://www.econbiz.de/10015547133
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The robot–human paradox : a meta-analysis of customer service by robots versus humans on customer experience
Santini, Fernando de Oliveira; Lim, Weng Marc; Sampaio, … - In: Journal of consumer behaviour 24 (2025) 3, pp. 1392-1404
Persistent link: https://www.econbiz.de/10015456473
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The hidden keys to customers satisfaction in the booming cloud kitchen industry of Bangladesh
Rahman, Md. Azizur; Akter, Salma; Ashrafi, Taj - In: Revista de métodos cuantitativos para la economía y … 39 (2025), pp. 1-23
Este estudio explora los factores más influyentes en la satisfacción del consumidor en el próspero negocio de la cocina en la nube en Bangladesh, teniendo en cuenta las percepciones cambiantes y los avances tecnológicos. Hemos analizado cómo afectan a la satisfacción en el mercado...
Persistent link: https://www.econbiz.de/10015438139
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Striking the right balance : customising return policy leniency for managing customer online return proclivity and satisfaction
Quang Huy Duong; Zhou, Li; Meng, Meng; Le Thuy An Dang; … - In: Journal of retailing and consumer services 85 (2025), pp. 1-17
Persistent link: https://www.econbiz.de/10015441880
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