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Search: subject:"Kundendienst"
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Subject
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Customer service
3,116
Kundenservice
3,116
Beziehungsmarketing
1,275
Relationship marketing
1,266
Dienstleistungsqualität
1,110
Service quality
1,107
Kundenzufriedenheit
991
Customer satisfaction
986
Konsumentenverhalten
880
Consumer behaviour
877
Kundendienst
403
Deutschland
392
Germany
378
Beschwerdemanagement
333
Complaint management
332
Dienstleistungssektor
329
Service industry
319
Theorie
313
Theory
311
Emotion
203
Dienstleistung
193
Online retailing
164
Online-Handel
164
Einzelhandel
158
Electronic Commerce
157
Salespeople
157
Verkaufspersonal
157
Dienstleistungsmarketing
154
Services marketing
154
Retail trade
153
USA
153
Dienstleistungsmanagement
151
Service management
151
United States
144
Arbeitsverhalten
141
Work behaviour
141
E-commerce
134
Bundling strategy
133
Leistungsbündel
133
Services
128
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Undetermined
956
Free
368
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Article
2,224
Book / Working Paper
1,282
Journal
12
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Article in journal
1,736
Aufsatz in Zeitschrift
1,736
Aufsatz im Buch
451
Book section
451
Hochschulschrift
268
Thesis
201
Graue Literatur
163
Non-commercial literature
163
Working Paper
95
Collection of articles of several authors
86
Sammelwerk
86
Arbeitspapier
85
Case study
74
Fallstudie
74
Aufsatzsammlung
55
Bibliografie enthalten
51
Bibliography included
51
Ratgeber
48
Guidebook
45
Konferenzschrift
30
Dissertation u.a. Prüfungsschriften
25
Lehrbuch
18
Textbook
17
Collection of articles written by one author
15
Sammlung
15
Conference proceedings
14
Handbook
12
Handbuch
12
Bibliographie
9
Conference paper
9
Konferenzbeitrag
9
Amtsdruckschrift
8
Government document
8
Forschungsbericht
5
Accompanied by computer file
4
Elektronischer Datenträger als Beilage
4
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3
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3
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3
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3
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English
2,513
German
922
Undetermined
88
French
7
Finnish
2
Spanish
1
Swedish
1
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Author
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Stauss, Bernd
18
Thomas, Oliver
15
Pepels, Werner
11
Mattila, Anna S.
10
Wirtz, Jochen
10
Fellmann, Michael
9
Gustafsson, Anders
9
Kumar, Anuj
9
McColl-Kennedy, Janet R.
9
Nüttgens, Markus
9
Söderlund, Magnus
9
Bowen, David E.
8
Cook, Sarah
8
Hinterhuber, Hans H.
8
Weinstein, Art
8
Ye, Yijiao
8
Bliemel, Friedhelm
7
Fassott, Georg
7
Groth, Markus
7
Helmke, Stefan
7
Medler-Liraz, Hana
7
Netessine, Serguei
7
Paluch, Stefanie
7
Schlicker, Michael
7
Shin, Hyunju
7
Walsh, Gianfranco
7
Walter, Philipp
7
Zemke, Ron
7
Berry, Leonard L.
6
Bruhn, Manfred
6
Chi, Nai-Wen
6
Dangelmaier, Wilhelm
6
Dixon, Matthew
6
Edvardsson, Bo
6
Ellinger, Alexander E.
6
Gelbrich, Katja
6
Gierl, Heribert
6
Gouthier, Matthias
6
Haas, Alexander
6
Inderst, Roman
6
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All
Springer Fachmedien Wiesbaden
7
Books on Demand GmbH <Norderstedt>
6
Gesellschaft Entwicklung, Konstruktion, Vertrieb
5
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Harvard Graduate School of Business Administration
3
IGI Global
3
Institut für Technik der Betriebsführung
3
Verlag Dr. Kovač
3
Eric Cuvillier <Firma>
2
Europäische Kommission
2
Fördergesellschaft Marketing an der Universität Augsburg
2
Institut für Technik der Betriebsführung im Handwerk
2
International Union of Producers and Distributors of Electrical Energy
2
Kundendienstverband Deutschland
2
National Bureau of Economic Research
2
National Consumer Council
2
Nomos Verlagsgesellschaft
2
RWTH Aachen
2
Shaker Verlag
2
St. Galler Business School
2
Verband Deutscher Maschinen- und Anlagenbau / Abteilung Betriebswirtschaft
2
Vivento-Customer-Services <Bonn>
2
AMACOM
1
American Management Association
1
Autohaus Buch und Formular
1
Bergische Universität Wuppertal
1
Chartered Institute of Bankers <London>
1
Chartered Institute of Marketing
1
Confederation of Britisch Industry
1
Conference Board
1
DaimlerChrysler AG / Global Service & Parts
1
Deutsch-Französische Unternehmertage <2, 1997, Straßburg>
1
Deutscher Universitäts-Verlag GmbH
1
Deutsches Institut für Normung
1
Deutschland / Bundesministerium für Verkehr, Bau- und Wohnungswesen
1
Dortmunder Energie- und Wasserversorgung GmbH
1
Dpunkt.Verlag <Heidelberg>
1
Droege & Comp. <Düsseldorf>
1
Duncker & Humblot
1
ESCP-EAP European School of Management
1
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Published in...
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The journal of services marketing
77
Journal of retailing and consumer services
76
International journal of hospitality management
62
Journal of business research : JBR
61
SpringerLink / Bücher
45
Journal of service management
39
Journal of service research : JSR
34
The service industries journal
30
International journal of contemporary hospitality management
29
Journal of service research
25
Psychology & marketing
23
Europäische Hochschulschriften / 5
20
Services marketing quarterly
19
Springer eBook Collection / Business and Economics
19
International journal of services and operations management
18
Journal of hospitality marketing & management
18
Gabler Edition Wissenschaft
17
International journal of production economics
17
Managing service quality : MSQ ; an international journal
17
Journal of retailing
16
Tourism management : research, policies, practice
16
Journal of air transport management
15
International journal of quality and service sciences
14
Journal of service theory and practice
14
Journal of service theory and practice : JSTP
14
Journal of the Academy of Marketing Science
14
Service business
14
Business horizons
13
Harvard-Business-Manager : das Wissen der Besten
13
Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
12
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
12
Industrial marketing management : the international journal for industrial and high-tech firms
12
Management science : journal of the Institute for Operations Research and the Management Sciences
12
The TQM journal : the international review of organizational improvement
12
European journal of operational research : EJOR
11
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
11
International journal of production research
11
Journal of marketing
11
European research studies
10
Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst
10
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Source
All
ECONIS (ZBW)
3,228
USB Cologne (EcoSocSci)
270
EconStor
11
USB Cologne (business full texts)
6
OLC EcoSci
3
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1
Beyond "Eat-Pray-Love" : designing transformative CX for self-discovery in extended service encounters
Zimbatu, Alexandra
;
Russell-Bennett, Rebekah
- In:
Journal of business research : JBR
186
(
2025
),
pp. 1-13
Persistent link: https://www.econbiz.de/10015158139
Saved in:
2
Customer experiences with service robots in hotels : a review and research agenda
Rana, Nripendra P.
;
Begum, Nusaiba
;
Faisal, Mohd. Nishat
; …
- In:
Journal of hospitality marketing & management
34
(
2025
)
2
,
pp. 145-174
Persistent link: https://www.econbiz.de/10015189113
Saved in:
3
Emotional arousal in customer experience : a dynamic view
Caruelle, Delphine
;
Shams, Poja
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014535197
Saved in:
4
The faster, the better? : the impact of short delivery times on product returns in online retailing
Masuch, Simon
;
Landwehr, Jan Rüdiger
;
Flath, Christoph
; …
- In:
Journal of retailing
100
(
2024
)
3
,
pp. 475-485
Persistent link: https://www.econbiz.de/10015065367
Saved in:
5
Going the extra mile, now or after a while : the impact of employee proactivity in retail service encounters on customers' shopping responses
Otterbring, Tobias
;
Arsenovic, Jasenko
;
Samuelsson, Peter
; …
- In:
British journal of management
35
(
2024
)
3
,
pp. 1425-1448
Persistent link: https://www.econbiz.de/10015149686
Saved in:
6
The chatbot artificial intelligence as the alternative customer services strategic to improve the customer relationship management in real-time responses
Sofiyah, Fivi Rahmatus
;
Dilham, Ami
;
Hutagalung, Arif Qaedi
- In:
International journal of economics and business …
27
(
2024
)
5
,
pp. 45-58
Persistent link: https://www.econbiz.de/10015063309
Saved in:
7
The influence of employee accent on customer participation in services
Bourdin, David
;
Sichtmann, Christina
;
Davvetas, Vasileios
- In:
Journal of service research
27
(
2024
)
2
,
pp. 194-212
Persistent link: https://www.econbiz.de/10014580418
Saved in:
8
The role of customer relationship vulnerability in service recovery
Cénophat, Sadrac
;
Eisend, Martin
;
Bayón, Tomás
; …
- In:
Journal of service research
27
(
2024
)
2
,
pp. 283-301
Persistent link: https://www.econbiz.de/10014580442
Saved in:
9
Why do consumers return products? : a qualitative exploration of online product return behaviour of young consumers
Das, Lipsa
;
Kunja, Sambashiva Rao
- In:
Journal of retailing and consumer services
78
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10015095054
Saved in:
10
The paradoxes of generative AI-enabled customer service : a guide for managers
Ferraro, Carla
;
Demsar, Vlad
;
Sands, Sean
;
Restrepo, Mariluz
- In:
Business horizons
67
(
2024
)
5
,
pp. 549-559
Persistent link: https://www.econbiz.de/10015095172
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