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Search: subject:"Kundendienst"
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Customer service
2,987
Kundenservice
2,987
Beziehungsmarketing
1,124
Relationship marketing
1,115
Dienstleistungsqualität
1,099
Service quality
1,096
Kundenzufriedenheit
968
Customer satisfaction
963
Konsumentenverhalten
740
Consumer behaviour
737
Kundendienst
402
Deutschland
392
Germany
378
Beschwerdemanagement
342
Complaint management
341
Theorie
296
Theory
293
Dienstleistungssektor
266
Service industry
256
Dienstleistung
197
USA
196
United States
187
Emotion
182
Electronic Commerce
145
Einzelhandel
140
Retail trade
136
Bundling strategy
132
Leistungsbündel
132
Services
131
E-commerce
125
Online retailing
125
Online-Handel
125
Qualitätsmanagement
119
Arbeitsverhalten
117
Work behaviour
117
Kundenmanagement
116
Salespeople
116
Verkaufspersonal
116
Quality management
103
Lieferantenmanagement
102
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Undetermined
888
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299
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Article
2,123
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1,254
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12
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Article in journal
1,658
Aufsatz in Zeitschrift
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Aufsatz im Buch
432
Book section
432
Hochschulschrift
268
Thesis
200
Graue Literatur
156
Non-commercial literature
156
Working Paper
91
Collection of articles of several authors
86
Sammelwerk
86
Arbeitspapier
81
Case study
73
Fallstudie
73
Aufsatzsammlung
52
Bibliografie enthalten
51
Bibliography included
51
Ratgeber
48
Guidebook
45
Konferenzschrift
29
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25
Lehrbuch
18
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17
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16
Sammlung
16
Conference proceedings
14
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12
Handbuch
12
Bibliographie
9
Amtsdruckschrift
8
Government document
8
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7
Konferenzbeitrag
7
Forschungsbericht
5
Accompanied by computer file
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4
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English
2,385
German
921
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88
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7
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Stauss, Bernd
19
Thomas, Oliver
15
Pepels, Werner
11
Wirtz, Jochen
11
Mattila, Anna S.
10
Edvardsson, Bo
9
Fellmann, Michael
9
Gustafsson, Anders
9
Nüttgens, Markus
9
Van Vaerenbergh, Yves
9
Hinterhuber, Hans H.
8
Kumar, Anuj
8
Walsh, Gianfranco
8
Barnes, Donald C.
7
Bliemel, Friedhelm
7
Bowen, David E.
7
Cook, Sarah
7
Fassott, Georg
7
Gelbrich, Katja
7
Gouthier, Matthias
7
Helmke, Stefan
7
McColl-Kennedy, Janet R.
7
Miao, Li
7
Netessine, Serguei
7
Schlicker, Michael
7
Sharma, Piyush
7
Shin, Hyunju
7
Sirianni, Nancy J.
7
Walter, Philipp
7
Zemke, Ron
7
Beatty, Sharon E.
6
Berry, Leonard L.
6
Bruhn, Manfred
6
Collier, Joel E.
6
Dangelmaier, Wilhelm
6
Dixon, Matthew
6
Ellinger, Alexander E.
6
Gierl, Heribert
6
Gremler, Dwayne D.
6
Groth, Markus
6
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Springer Fachmedien Wiesbaden
7
Books on Demand GmbH <Norderstedt>
6
Gesellschaft Entwicklung, Konstruktion, Vertrieb
5
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Harvard Graduate School of Business Administration
3
Institut für Technik der Betriebsführung
3
Verlag Dr. Kovač
3
Eric Cuvillier <Firma>
2
Europäische Kommission
2
Fördergesellschaft Marketing an der Universität Augsburg
2
IGI Global
2
Institut für Technik der Betriebsführung im Handwerk
2
International Union of Producers and Distributors of Electrical Energy
2
Kundendienstverband Deutschland
2
National Bureau of Economic Research
2
National Consumer Council
2
Nomos Verlagsgesellschaft
2
RWTH Aachen
2
Shaker Verlag
2
St. Galler Business School
2
Verband Deutscher Maschinen- und Anlagenbau / Abteilung Betriebswirtschaft
2
Vivento-Customer-Services <Bonn>
2
AMACOM
1
American Management Association
1
Autohaus Buch und Formular
1
Bergische Universität Wuppertal
1
Chartered Institute of Bankers <London>
1
Chartered Institute of Marketing
1
Confederation of Britisch Industry
1
Conference Board
1
DaimlerChrysler AG / Global Service & Parts
1
Deutsch-Französische Unternehmertage <2, 1997, Straßburg>
1
Deutscher Universitäts-Verlag GmbH
1
Deutsches Institut für Normung
1
Deutschland / Bundesministerium für Verkehr, Bau- und Wohnungswesen
1
Dortmunder Energie- und Wasserversorgung GmbH
1
Dpunkt.Verlag <Heidelberg>
1
Droege & Comp. <Düsseldorf>
1
Duncker & Humblot
1
ESCP-EAP European School of Management
1
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Published in...
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The journal of services marketing
75
Journal of retailing and consumer services
74
International journal of hospitality management
70
Journal of business research : JBR
57
SpringerLink / Bücher
45
Journal of service research : JSR
36
The service industries journal
33
Journal of service management
30
Journal of service research
24
International journal of contemporary hospitality management
23
Europäische Hochschulschriften / 5
20
Psychology & marketing
20
Services marketing quarterly
20
International journal of services and operations management
19
Springer eBook Collection / Business and Economics
19
Gabler Edition Wissenschaft
17
Journal of hospitality marketing & management
17
Journal of retailing
17
Managing service quality : MSQ ; an international journal
17
Journal of the Academy of Marketing Science
15
Journal of air transport management
14
Journal of service theory and practice : JSTP
14
Service business
14
Harvard-Business-Manager : das Wissen der Besten
13
International journal of quality and service sciences
13
Journal of service theory and practice
13
Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
12
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
12
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
11
International journal of production economics
11
Journal of marketing
11
The TQM journal : the international review of organizational improvement
11
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
Tourism management : research, policies, practice
11
Business horizons
10
European journal of marketing : EJM
10
Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst
10
International journal of business and economics
10
Management science : journal of the Institute for Operations Research and the Management Sciences
10
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Source
All
ECONIS (ZBW)
3,099
USB Cologne (EcoSocSci)
270
EconStor
11
USB Cologne (business full texts)
6
OLC EcoSci
3
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81
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
82
Alexa, may I adopt you? : the role of voice assistant empathy and user-perceived risk in customer service delivery
Coker, Kesha K.
;
Thakur, Ramendra
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 301-311
Persistent link: https://www.econbiz.de/10014515626
Saved in:
83
The other extreme of the circumplex of emotion : an investigation of consumer outrage
Bourdeau, Brian L.
;
Cronin, J. J.
;
Padgett, Daniel T.
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 312-325
Persistent link: https://www.econbiz.de/10014515634
Saved in:
84
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
85
"Going the extra mile" : an integrative model of customer delight
Kim, Soyeon
;
Kim, Mi Ran
;
Choi, Laee
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1193-1212
Persistent link: https://www.econbiz.de/10014483819
Saved in:
86
The future of finance : revolutionizing the industry with artificial intelligence
Sharma, Poonam
;
Devi, Spna
- In:
Leveraging AI and emotional intelligence in …
,
(pp. 187-210)
.
2024
Persistent link: https://www.econbiz.de/10014465936
Saved in:
87
Artificial intelligence for innovative customer services in the hospitality industry of India
Singh, Lakhvinder
;
Dhankhar, Dinesh
- In:
Leveraging AI and emotional intelligence in …
,
(pp. 219-239)
.
2024
Persistent link: https://www.econbiz.de/10014465944
Saved in:
88
Revolutionizing customer service and experience : the impact of artificial intelligence
Rana, Richa
;
Hatibaruah, Pratibha Das
- In:
Leveraging AI and emotional intelligence in …
,
(pp. 253-275)
.
2024
Persistent link: https://www.econbiz.de/10014465952
Saved in:
89
Effects of perceived value and customer service on brand satisfaction
Sebastián-Morillas, Ana
;
Monfort, Abel
;
López, Belén
- In:
Journal of promotion management : innovations in …
30
(
2024
)
2
,
pp. 187-203
Persistent link: https://www.econbiz.de/10014447597
Saved in:
90
Service robots and their implications for service delivery
Wirtz, Jochen
;
Kunz, Werner H.
;
Paluch, Stefanie
; …
- In:
A Research Agenda for Service Marketing
,
(pp. 23-43)
.
2024
Persistent link: https://www.econbiz.de/10014517864
Saved in:
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