EconBiz - Find Economic Literature
    • Logout
    • Change account settings
  • A-Z
  • Beta
  • About EconBiz
  • News
  • Thesaurus (STW)
  • Academic Skills
  • Help
  •  My account 
    • Logout
    • Change account settings
  • Login
EconBiz - Find Economic Literature
Publications Events
Search options
Advanced Search history
My EconBiz
Favorites Loans Reservations Fines
    You are here:
  • Home
  • Search: subject:"Kundenmanagement"
Narrow search

Narrow search

Year of publication
Subject
All
Relationship marketing 31,809 Beziehungsmarketing 31,808 Konsumentenverhalten 13,629 Consumer behaviour 13,628 Kundenzufriedenheit 7,103 Customer satisfaction 7,100 Dienstleistungsqualität 4,871 Service quality 4,871 Brand management 3,263 Markenführung 3,263 Lieferantenmanagement 2,909 Supplier relationship management 2,909 Social Web 2,893 Social web 2,893 Kundenmanagement 2,578 Marketingmanagement 2,553 Theory 2,543 Theorie 2,540 Marketing management 2,525 Deutschland 2,428 Germany 2,379 Markenimage 2,339 Brand image 2,336 Kundenintegration 2,310 Customer integration 2,307 Electronic Commerce 2,271 Online retailing 2,191 Online-Handel 2,191 Brand 2,157 Markenartikel 2,152 E-commerce 2,129 Kundenwert 2,119 Customer value 2,051 Online-Marketing 2,051 Internet marketing 2,023 Vertrauen 2,007 Confidence 1,991 Einzelhandel 1,771 Retail trade 1,753 Marketing 1,415
more ... less ...
Online availability
All
Undetermined 12,579 Free 5,132 CC license 729 Digitizable 28
Type of publication
All
Article 23,845 Book / Working Paper 9,659 Journal 37 Other 1
Type of publication (narrower categories)
All
Article in journal 19,637 Aufsatz in Zeitschrift 19,637 Aufsatz im Buch 3,645 Book section 3,645 Hochschulschrift 1,582 Thesis 1,241 Graue Literatur 1,135 Non-commercial literature 1,135 Arbeitspapier 716 Working Paper 716 Collection of articles of several authors 602 Sammelwerk 602 Aufsatzsammlung 481 Case study 460 Fallstudie 460 Ratgeber 258 Guidebook 239 Conference paper 177 Konferenzbeitrag 177 Dissertation u.a. Prüfungsschriften 170 Bibliografie enthalten 163 Bibliography included 163 Lehrbuch 159 Textbook 140 Konferenzschrift 124 Handbook 108 Handbuch 108 Conference proceedings 72 Collection of articles written by one author 58 Sammlung 58 Reprint 50 Interview 28 Glossar enthalten 27 Glossary included 27 Festschrift 26 Bibliographie 24 Bibliografie 20 Fallstudiensammlung 20 Systematic review 19 Übersichtsarbeit 19
more ... less ...
Language
All
English 27,261 German 6,139 Undetermined 139 French 28 Polish 15 Italian 12 Czech 6 Multiple languages 4 Spanish 4 Swedish 4 Dutch 3 Romanian 3 Danish 1 Russian 1
more ... less ...
Author
All
Bruhn, Manfred 127 Homburg, Christian 119 Kumar, V. 95 Han, Heesup 70 Hollebeek, Linda D. 68 Verhoef, Peter C. 65 Huber, Frank 57 Bauer, Hans H. 52 Piller, Frank T. 52 Krafft, Manfred 51 Stauss, Bernd 51 Herrmann, Andreas 50 Palmatier, Robert W. 49 Mattila, Anna S. 43 Thaichon, Park 43 Loureiro, Sandra Maria Correia 42 Gil Saura, Irene 41 Grewal, Dhruv 41 Hippner, Hajo 39 Stock-Homburg, Ruth 39 Eggert, Andreas 38 Kleinaltenkamp, Michael 38 Mittal, Vikas 38 Van den Poel, Dirk 38 Wiedmann, Klaus-Peter 38 Rather, Raouf Ahmad 37 Svensson, Göran 37 Sheth, Jagdish N. 36 Smith, Alan D. 36 Prentice, Catherine 35 Wilde, Klaus D. 35 Agnihotri, Raj 34 Grönroos, Christian 34 Vrontis, Demetris 34 Georgi, Dominik 33 Helmke, Stefan 33 Neslin, Scott A. 33 Reinartz, Werner J. 33 Hadwich, Karsten 32 Reichwald, Ralf 32
more ... less ...
Institution
All
Springer Fachmedien Wiesbaden 82 IGI Global 23 National Bureau of Economic Research 19 European Commission / Directorate-General for Taxation and Customs Union 16 Verlag Dr. Kovač 13 American Marketing Association 10 Haufe-Lexware GmbH & Co. KG 10 Books on Demand GmbH <Norderstedt> 9 Institut für Wirtschaftsinformatik <Bern> 9 Fördergesellschaft Marketing an der Universität Augsburg 8 Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde 8 Edward Elgar Publishing 7 Gesellschaft Entwicklung, Konstruktion, Vertrieb 7 Universität <Augsburg> / Lehrstuhl für BWL, Wirtschaftsinformatik,Informations- & Finanzmanagement 7 Harvard Graduate School of Business Administration 6 Nomos Verlagsgesellschaft 6 Universität St. Gallen 6 AMACOM 5 Erich Schmidt Verlag 5 Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart> 5 Information Resources Management Association 5 Institut für Handelsmanagement und Netzwerkmarketing <Münster, Westfalen> 5 NetLibrary, Inc 5 Springer Gabler <Firma> 5 Springer-Verlag GmbH 5 Universität Mannheim 5 Verlag Franz Vahlen 5 Wiley-VCH 5 De Gruyter Oldenbourg 4 Fachhochschule Reutlingen / European School of Business 4 Friedrich-Schiller-Universität Jena 4 Gottfried Wilhelm Leibniz Universität Hannover 4 INTARGIA Managementberatung GmbH 4 Munich Business School 4 Shaker Verlag 4 Technische Universität Dresden 4 Technische Universität Ilmenau 4 Thüringen / Landesregierung 4 Universität <Augsburg> / Research Center Finance & Information Management 4 World Trade Organization 4
more ... less ...
Published in...
All
Journal of business research : JBR 818 Journal of retailing and consumer services 767 Industrial marketing management : the international journal for industrial and high-tech firms 511 International journal of hospitality management 384 SpringerLink / Bücher 319 The journal of services marketing 283 The journal of business & industrial marketing 264 The service industries journal 221 Journal of the Academy of Marketing Science 214 Journal of strategic marketing 207 Cogent business & management 175 International journal of contemporary hospitality management 165 Asia Pacific journal of marketing and logistics 158 Journal of marketing 154 Journal of hospitality marketing & management 149 International journal of electronic customer relationship management : IJECRM 148 Psychology & marketing 146 The journal of product & brand management 144 Total quality management & business excellence 144 Journal of retailing 137 Journal of travel and tourism marketing 137 Tourism management : research, policies, practice 137 Marketing intelligence & planning 136 Journal of service management 130 Journal of service research : JSR 129 The journal of brand management : an international journal 129 European journal of marketing : EJM 112 Gabler Edition Wissenschaft 110 Services marketing quarterly 110 Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction 109 Service business 103 The international review of retail, distribution and consumer research 103 Journal of marketing management : MM 102 The international journal of bank marketing : IJBM 102 Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education 101 Journal of research in interactive marketing : interactive marketing and computer-mediated communication 100 International journal of internet marketing and advertising : IJIMA 96 European journal of marketing 91 Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation 89 Business horizons 88
more ... less ...
Source
All
ECONIS (ZBW) 32,294 USB Cologne (EcoSocSci) 1,114 USB Cologne (business full texts) 122 BASE 11 EconStor 1
Showing 1 - 10 of 33,542
Cover Image
Sound in mode on : how sound stimuli influence customer engagement?
Valenzuela-Gálvez, E. Sophía; González-Benito, Óscar; … - In: Electronic commerce research 26 (2026) 1, pp. 783-804
Persistent link: https://www.econbiz.de/10015595714
Saved in:
Cover Image
The different effects of mass-media marketing and personal sales budgets across the life cycle of B2B high-tech start-ups
Vomberg, Arnd; Frieß, Maximilian; Alavi, Sascha; … - In: Journal of marketing research 63 (2026) 1, pp. 47-70
Persistent link: https://www.econbiz.de/10015597072
Saved in:
Cover Image
Involvement as moderator between the antecedents and outcomes of brand avoidance
Mostert, Pierre; Steyn, Derik - In: Journal of African business 27 (2026) 1, pp. 65-86
Persistent link: https://www.econbiz.de/10015597336
Saved in:
Cover Image
Can generative artificial intelligence enhance brand performance in tourism? : a mixed-methods study integrating service-dominant logic, social exchange theory, and uncanny valley theory
Giri, Arunangshu; Chakrabarty, Dipanwita; Lim, Weng Marc; … - In: Tourism Management Perspectives 60 (2026), pp. 1-19
Persistent link: https://www.econbiz.de/10015585445
Saved in:
Cover Image
Mapping customer-to-customer helping behaviour in financial services and digital platforms : a bibliometric and content analysis
Mpinganjira, Mercy - In: International journal of bank marketing 44 (2026) 1, pp. 56-76
Persistent link: https://www.econbiz.de/10015592791
Saved in:
Cover Image
Ongoing value co-creation amidst service encounter setbacks in the banking environment : a viewpoint and call to action
Van Tonder, Estelle - In: International journal of bank marketing 44 (2026) 1, pp. 140-145
Persistent link: https://www.econbiz.de/10015592804
Saved in:
Cover Image
The impact of social media influencers on customers' perceived brand equity in the Bahraini automobile industry
Abdulla, Anas; Saberi, Maria - In: Journal of business and socio-economic development 6 (2026) 1, pp. 36-53
Purpose - Social media has transformed brand communication and how consumers perceive brands. While social media influencers (SMIs) have emerged as key players in digital marketing, their impact on brand equity within the automobile sector remains underexplored. This study examines the impact of...
Persistent link: https://www.econbiz.de/10015592496
Saved in:
Cover Image
Sports as service : customer engagement in participant sports through the lens of marathons
Chifamba, Clive; Lim, Weng Marc; Vieceli, Julian Michael - In: Sport, Business and Management : an international … 15 (2025) 4, pp. 378-405
Persistent link: https://www.econbiz.de/10015466630
Saved in:
Cover Image
Exploring store image and green trust as predictors of food store loyalty : a structural model from an emerging market
Bui Van Quang; Nguyen Thi Van - In: Journal of open innovation : technology, market, and … 11 (2025) 3, pp. 1-13
This study investigates the influence of store image attributes and consumer green food trust in customer satisfaction and store loyalty within the context of Vietnam's emerging food market. Grounded in the Commitment-Trust Theory, the Open Innovation Dynamics Theory and the Theory of Planned...
Persistent link: https://www.econbiz.de/10015468144
Saved in:
Cover Image
Bürgerfreundlicher Sozialstaat : Bericht zur Bund-Länder-Arbeitsgruppe
Deutschland / Bundesministerium für Arbeit und … - 2025 - Stand April 2025
Persistent link: https://www.econbiz.de/10015470868
Saved in:
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • Next
  • Last
A service of the
zbw
  • Sitemap
  • Plain language
  • Accessibility
  • Contact us
  • Imprint
  • Privacy

Loading...