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Customer-focused service management as an approach of enhancing service culture among fast-food chains

Hashem, Tareq; Freihat, Sultan; Homsi, Diana - In: Management science letters 10 (2020) 9, pp. 2001-2010

Persistent link: https://www.econbiz.de/10012202876

Barriers on marketing tourism services and their impacts on customer awareness

Al-Hazmia, Nabil Mohemmed; Hassan, Yahya Abdul Ghaffar - In: Management science letters 10 (2020) 11, pp. 2603-2608

Persistent link: https://www.econbiz.de/10012203804

Determinants influencing customers' decision to use mobile payment services : the case of Vietnam

Huu Nghi Phan; Tran Manh Dung; Hoàng-Văn-Hoa; Thanh … - In: Management science letters 10 (2020) 11, pp. 2635-2646

Persistent link: https://www.econbiz.de/10012203821

The influence of website brand equity, e-brand experience on e-loyalty : the mediating role of e-satisfaction

Nguyen Hong Quan; Nguyen Thi Khanh Chi; Duong Thi Hoai Nhung - In: Management science letters 10 (2020) 1, pp. 63-76

Persistent link: https://www.econbiz.de/10012056203

Big broad banks : how does cross-selling affect lending?

Qi, Yingjie - 2020

Using unique micro-data that contain the internal information on all corporate customers of a large Nordic bank, I show that combining loan and non-loan products (cross-selling) has two benefits. First, it increases credit supply, especially in recessions. Second, it increases the likelihood of...

Persistent link: https://www.econbiz.de/10012161489

Investigating the effects of customer-based brand equity on turnover intentions with mediating effect of customer citizenship behavior

Raza, Mohsin; Salniza Md. Salleh; Tariq, Beenish; … - In: Management science letters 10 (2020) 2, pp. 279-286

Persistent link: https://www.econbiz.de/10012126906

Effect of customer loyalty program on customer satisfaction and its impact on customer loyalty

Khairawati, Salihah - In: International Journal of Research in Business and … 9 (2020) 1, pp. 15-23

Persistent link: https://www.econbiz.de/10012147249

Muslim customer perceived value on customer satisfaction and loyalty : religiosity as a moderation

Rahayu, Yayuk Sri; Setiawan, Margono; Irawanto, Dodi W.; … - In: Management science letters 10 (2020) 5, pp. 1011-1016

Persistent link: https://www.econbiz.de/10012152164

The analysis of customer satisfaction factors which influence chatbot acceptance in Indonesia

Lim, Sanny; Susastra, Ari Clementin; Roberts, Choky; … - In: Management science letters 10 (2020) 6, pp. 1225-1232

Persistent link: https://www.econbiz.de/10012152363

Relationship between brand association and customer loyalty : the case of online retail industry

Le Thai Phong; Tran Hanh Nga; Nguyen Thi Hanh; Nguyen … - In: Management science letters 10 (2020) 7, pp. 1543-1552

Persistent link: https://www.econbiz.de/10012152985

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