//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~language:"eng"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Kundenmanagement"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Relationship marketing
19,542
Beziehungsmarketing
19,537
Konsumentenverhalten
8,013
Consumer behaviour
8,012
Customer satisfaction
4,839
Kundenzufriedenheit
4,838
Dienstleistungsqualität
3,497
Service quality
3,497
Brand management
2,271
Markenführung
2,271
Social Web
1,779
Social web
1,779
Brand image
1,726
Markenimage
1,726
Lieferantenmanagement
1,700
Supplier relationship management
1,700
Marketingmanagement
1,436
Marketing management
1,426
Online-Marketing
1,403
Internet marketing
1,396
Electronic Commerce
1,359
E-commerce
1,322
Customer integration
1,257
Kundenintegration
1,254
Vertrauen
1,236
Confidence
1,233
Kundenwert
1,222
Einzelhandel
1,200
Customer value
1,199
Retail trade
1,196
Brand
1,149
Markenartikel
1,136
Online retailing
1,103
Online-Handel
1,103
USA
971
United States
967
Customer service
908
Kundenservice
905
Theory
811
Theorie
809
more ...
less ...
Online availability
All
Undetermined
7,628
Free
2,973
Type of publication
All
Article
15,439
Book / Working Paper
4,629
Journal
16
Type of publication (narrower categories)
All
Article in journal
13,826
Aufsatz in Zeitschrift
13,826
Aufsatz im Buch
1,520
Book section
1,520
Graue Literatur
550
Non-commercial literature
550
Arbeitspapier
447
Working Paper
447
Hochschulschrift
281
Collection of articles of several authors
266
Sammelwerk
266
Case study
249
Fallstudie
249
Thesis
175
Aufsatzsammlung
153
Conference paper
120
Konferenzbeitrag
120
Ratgeber
115
Guidebook
109
Lehrbuch
85
Textbook
80
Collection of articles written by one author
54
Sammlung
54
Reprint
47
Konferenzschrift
35
Handbook
34
Handbuch
34
Bibliographie
23
Bibliografie
19
Conference proceedings
19
Dissertation u.a. Prüfungsschriften
18
Festschrift
17
Glossar enthalten
17
Glossary included
17
Interview
10
Bibliografie enthalten
9
Bibliography included
9
Fallstudiensammlung
9
Amtsdruckschrift
5
Einführung
5
more ...
less ...
Language
All
English
German
6,084
Undetermined
139
French
28
Polish
15
Italian
12
Czech
6
Multiple languages
4
Spanish
4
Swedish
4
Dutch
3
Romanian
3
Danish
1
Russian
1
more ...
less ...
Author
All
Kumar, V.
80
Verhoef, Peter C.
55
Han, Heesup
52
Hollebeek, Linda D.
45
Palmatier, Robert W.
40
Mattila, Anna S.
37
Gil Saura, Irene
36
Homburg, Christian
33
Smith, Alan D.
33
Van den Poel, Dirk
32
Grönroos, Christian
31
Thaichon, Park
31
Mittal, Vikas
30
Prentice, Catherine
30
Loureiro, Sandra Maria Correia
28
Neslin, Scott A.
28
Sheth, Jagdish N.
28
Svensson, Göran
28
Grewal, Dhruv
27
Aksoy, Lerzan
26
Agnihotri, Raj
25
Lemon, Katherine N.
25
Quach, Sara
25
Vrontis, Demetris
25
Heinonen, Kristina
24
Hyun, Sunghyup Sean
24
Klaus, Philipp
24
Ruyter, Ko de
24
Bang, Nguyen
23
Karjaluoto, Heikki
23
Payne, Adrian
23
Reinartz, Werner J.
23
Eggert, Andreas
22
Gustafsson, Anders
22
Bruhn, Manfred
21
Edvardsson, Bo
21
Sesé, F. Javier
21
Wieseke, Jan
21
Wong, IpKin Anthony
21
Balaji, M. S.
20
more ...
less ...
Institution
All
IGI Global
17
National Bureau of Economic Research
10
American Marketing Association
9
Springer Fachmedien Wiesbaden
8
Harvard Graduate School of Business Administration
6
AMACOM
5
Information Resources Management Association
5
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
5
NetLibrary, Inc
4
Edward Elgar Publishing
3
Erasmus Research Institute of Management
3
Gottfried Wilhelm Leibniz Universität Hannover
3
USA / General Accounting Office
3
Völkerbund / Sub-Committee of Experts for the Unification of Customs Tariff Nomenclature
3
Chartered Insurance Institute
2
European Health Care Conference <2, 2011, Hamburg>
2
Friedrich-Schiller-Universität Jena
2
Great Britain / Customs Establishment
2
INSEAD
2
Institut für Wirtschaftsinformatik <Bern>
2
Institute of Leadership and Management <London>
2
International Conference on Relationship Marketing <9, 2009, Berlin>
2
KMU Verlag HSG
2
REFSQ <16, 2010, Essen>
2
RWTH Aachen
2
Springer International Publishing
2
Svenska Handelshögskolan <Helsinki>
2
Technische Universität <München> / Lehrstuhl für Dienstleistungs- und Technologiemarketing
2
The Wharton Financial Institutions Center
2
Universität <Augsburg> / Lehrstuhl für BWL, Wirtschaftsinformatik,Informations- & Finanzmanagement
2
Universität <Frankfurt, Main> / Lehrstuhl für Betriebswirtschaftslehre insbesondere Marketing
2
Universität Duisburg-Essen / Institut für Informatik und Wirtschaftsinformatik
2
Universität Freiburg <Schweiz> / Internationales Institut für Management in Telekommunikation
2
Universität Mannheim
2
Verlag Dr. Kovač
2
World Trade Organization
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
AMA Summer Academic Conference <2018, Boston, Mass.>
1
AMA Summer Academic Conference <2021, Online>
1
more ...
less ...
Published in...
All
Journal of business research : JBR
624
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
395
International journal of hospitality management
280
The journal of services marketing
224
The journal of business & industrial marketing
192
The service industries journal
184
Journal of the Academy of Marketing Science
164
Journal of strategic marketing
161
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of service research : JSR
117
Journal of travel and tourism marketing
113
Journal of hospitality marketing & management
111
The journal of product & brand management
111
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
107
Journal of service management
106
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
104
Journal of retailing
102
The journal of brand management : an international journal
101
Marketing intelligence & planning
97
Psychology & marketing
96
European journal of marketing : EJM
95
Services marketing quarterly
88
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
Service business
77
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
69
International journal of retail & distribution management
68
European journal of operational research : EJOR
67
International Journal of Research in Business and Social Science : IJRBS
67
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
67
Cogent business & management
66
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
66
more ...
less ...
Source
All
ECONIS (ZBW)
19,622
USB Cologne (EcoSocSci)
427
USB Cologne (business full texts)
34
BASE
1
Showing
1
-
10
of
20,084
Sort
Relevance
Date (newest first)
Date (oldest first)
1
B2B service sales on a digital multi-sided platform : transformation from value chains to value networks
Heikinheimo, Minna
;
Hautamäki, Pia
;
Julkunen, Saara
; …
- In:
Industrial marketing management : the international …
116
(
2024
),
pp. 26-39
Persistent link: https://www.econbiz.de/10014456183
Saved in:
2
Customizing customization in a 3D printing-enabled hybrid manufacturing supply chain
Li, Wei
;
Sun, Hui
;
Tong, Meng
;
Mustafee, Navonil
;
Koh, Lenny
- In:
International journal of production economics
268
(
2024
),
pp. 1-24
Persistent link: https://www.econbiz.de/10014460568
Saved in:
3
Customer inspiration in retailing : the role of perceived novelty and customer loyalty across offline and online channels
Frasquet Deltoro, Marta
;
Ieva, Marco
;
Mollá Descals, …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014460825
Saved in:
4
Hey Google, I trust you! : the consequences of brand anthropomorphism in voice-based artificial intelligence contexts
Patrizi, Michela
;
Šerić, Maja
;
Vernuccio, Maria
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462234
Saved in:
5
Understanding the relationship between marketing analytics, customer agility, and customer satisfaction : a longitudinal perspective.
Agag, Gomaa
;
Shehawy, Yasser Moustafa
;
Almoraish, Ahmed
; …
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014462263
Saved in:
6
From redesign to revenue : measuring the effects of servicescape remodeling on customer lifetime value
Valentini, Tony
;
Roederer, Claire
;
Castéran, Herbert
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014462312
Saved in:
7
Customer definitions of moral value for retail brands : a qualitative understanding
Wei, Yunyi
;
Sit, Kokho
;
Ekinci, Yuksel
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014462367
Saved in:
8
Tourist personality, value co-creation, and emotional well-being
Uslu, Abdullah
;
Tosun, Petek
- In:
International journal of consumer studies
48
(
2024
)
1
,
pp. 1-19
Persistent link: https://www.econbiz.de/10014465867
Saved in:
9
The effects of green brand image on brand loyalty : the case of mainstream fast food brands
Watson, Anna
;
Perrigot, Rozenn
;
Dada, Olufunmilola
- In:
Business strategy and the environment
33
(
2024
)
2
,
pp. 806-819
Persistent link: https://www.econbiz.de/10014467322
Saved in:
10
How gamifying AI shapes customer motivation, engagement, and purchase behavior
Elmashhara, Maher Georges
;
De Cicco, Roberta
;
Silva, …
- In:
Psychology & marketing
41
(
2024
)
1
,
pp. 134-150
Persistent link: https://www.econbiz.de/10014467479
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->