This study identifies the determinant factors of hotels' customer loyalty during the COVID-19 pandemic in Thailand. The determinants comprise prices, facilities, services and mediating effect of customer satisfaction. The self-administered online survey was distributed through convenience...

At-scale manufacture of customized products often requires both traditional processes and additive manufacturing that is enabled through 3D printing (3DP). Such 3DP-enabled hybrid manufacturing supports two forms of customization. First, customizing the mix of traditional and 3DP processes...

Sales and operations planning (S&OP) is a multi-actor tactical planning process that balances aggregate demand and capacities to deliver realistic production plans. The way demand is aggregated into product families (PFs) is crucial for the alignment sought by S&OP. The issue of gathering...