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Beziehungsmarketing
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Consumer behaviour
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Customer loyalty
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Dienstleistungsqualität
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El-Manstrly, Dahlia
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Füller, Johann
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Journal of service management
SpringerLink / Bücher
31
Journal of retailing and consumer services
21
Journal of business research : JBR
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Research
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Springer eBook Collection
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Journal of marketing theory and practice
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How to succeed in the digital age : strategies from 17 top managers
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Journal of consumer behaviour : an international research review
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Innovatives Markenmanagement
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Sport marketing quarterly : preferred journal of the Sport Marketing Association
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Springer eBook Collection / Business and Management
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Cogent business & management
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Exploring the rise of fandom in contemporary consumer culture
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International journal of contemporary hospitality management
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International journal of hospitality management
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
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Journal of the Academy of Marketing Science
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The journal of services marketing
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Advances in marketing, customer relationship management, and e-services (AMCRMES) book series
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Applied Marketing Science / Angewandte Marketingforschung
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Computer-mediated marketing strategies : social media and online brand communities
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Edward Elgar E-Book Archive
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European journal of marketing : EJM
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Forschungsergebnisse der WU Wirtschaftsuniversität Wien
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Forum Marketing
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Gabler Edition Wissenschaft
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Markenbrand : die Strategiequelle ; Zeitschrift für Markenstrategie
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Marktorientiertes Management
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Services marketing quarterly
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Springer Gabler Research
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Asia Pacific journal of marketing and logistics
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Australasian marketing journal
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Handbook of research on retailer-consumer relationship development
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Industrial marketing management : the international journal for industrial and high-tech firms
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Enhancing customer loyalty : critical switching cost factors
El-Manstrly, Dahlia
- In:
Journal of service management
27
(
2016
)
2
,
pp. 144-169
Persistent link: https://www.econbiz.de/10011564674
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2
Switching experience, customer satisfaction, and switching costs in the ICT industry
Matzler, Kurt
;
Strobl, Andreas
;
Thurner, Norbert
; …
- In:
Journal of service management
26
(
2015
)
1
,
pp. 117-136
Persistent link: https://www.econbiz.de/10010504617
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