Hamid Abu Bakar, Abdul; Lukman Hakim, Ismail; Choy … - In: International Journal of Productivity and Performance … 59 (2009) 1, pp. 75-97
public hospital laboratories in using their supply chain towards meeting the satisfaction of doctors. Design …/methodology/approach – Data were collected from two senior laboratory administrators and 30 doctors of two hospital laboratories in Malaysia using …‐performance matrix. By using the data envelopment analysis software, the efficient frontier for both hospital laboratories was calculated …