Purpose The extant literature provides evidence that control measures employed in communities of practice (CoPs) have undergone significant changes with the evolution of the concept. When it started as a self-organized group, its members had the freedom to pursue their own interests. Now, CoPs...

The article presents a practical approach to generating collective learning in organisations. The approach utilises a low profile on‐line group process support technology known as Teamworker, which is based on a wireless handset design. Group interactive sessions are arranged with a series of...

At any given time 86 per cent of Buckman Laboratories’ 1,300 employees are out of the office working with customers located in 102 countries. This diverse and dispersed workforce presents special problems for the creation and management of the company’s intellectual capital. Faced with these...