Purpose – The purpose of this paper is to test empirically two key measurement perspectives – measurements in the context of a theoretical model that predicts/explains results, and measurements in the context of generating an overall score on performance excellence – of the Baldrige...

Purpose – This paper's objective is to propose an integrated framework to investigate the adoption intention of mobile banking technology and to test it in the Brazilian context. Design/methodology/approach – A total of 666 respondents from the most economically developed cities in Brazil...

Purpose – The purpose of this paper is to associate a probabilistic confidence with the stock market interval forecasts obtained with the interval least squares (ILS) algorithm. The term probabilistic confidence in this paper means the probability of a point observation that will fall in the...

Purpose – The purpose of this paper is to associate a probabilistic confidence with the stock market interval forecasts obtained with the interval least squares (ILS) algorithm. The term probabilistic confidence in this paper means the probability of a point observation that will fall in the...

Purpose – The purpose of this paper is to associate a probabilistic confidence with the stock market interval forecasts obtained with the interval least squares (ILS) algorithm. The term probabilistic confidence in this paper means the probability of a point observation that will fall in the...

Purpose – In the highly competitive hotel industry, it is essential to encourage patterns of continuous repurchase and to retain customers. This may be achieved through the quality of the relationship established with them. The aim of the paper is to test a model of the antecedents and...

Purpose – The paper seeks to indicate where resources should be directed to utilize online marketing communication (OMC) further, including the identification of the diversity of OMC adoption, prioritization and future potential. Design/methodology/approach – A conceptual model of...

Purpose – The purpose of this article is to provide an insight into the determinants of customers' internet banking (IB) acceptance. Therefore, it attempts to address a research need for extending the technology acceptance model (TAM) by adding contextual factors for IB case....

Purpose – The purpose of this paper is to examine the institutional factors that affect the productivity of individuals in the field of operations. Design/methodology/approach – This study identifies a sample of graduates from PhD programs in operations and utilizes a partial least squares...