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~person:"Mattila, Anna S."
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Beziehungsmarketing
13
Relationship marketing
13
Consumer behaviour
11
Konsumentenverhalten
11
Customer satisfaction
7
Kundenbindungsprogramm
7
Kundenzufriedenheit
7
Loyalty program
7
Dienstleistungsqualität
6
Service quality
6
Beschwerdemanagement
4
Complaint management
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Corporate Social Responsibility
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Corporate social responsibility
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Emotion
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Gastronomie
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Loyalty
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Loyalty reward programs
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Restaurant industry
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Service recovery
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customer loyalty
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loyalty
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loyalty reward program
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Airline
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Buyer-seller relationship
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Communal norms
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Compensation system
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Consumer behavior
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Customer loyalty
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Discrete emotions
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Donations
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Ehrenamtliche Arbeit
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Mattila, Anna S.
Han, Heesup
39
Dawes, John
17
Gil Saura, Irene
17
Verhoef, Peter C.
16
Prentice, Catherine
15
Bijmolt, Tammo H. A.
14
Tanford, Sarah
14
Huber, Frank
12
Rennhak, Carsten
12
Wong, IpKin Anthony
12
Bilgihan, Anil
11
Rubinfeld, Daniel L.
11
Hyun, Sunghyup Sean
10
Loureiro, Sandra Maria Correia
10
Makanyeza, Charles
10
Silberhorn, Nadja
10
Aksoy, Lerzan
9
Auruškevičienė, Viltė
9
Bang, Nguyen
9
Dorotic, Matilda
9
Foroudi, Pantea
9
Hwang, Jinsoo
9
Japutra, Arnold
9
Kim, Wansoo
9
Meyer-Waarden, Lars
9
Molinillo, Sebastian
9
Neuts, Bart
9
Ozuem, Wilson
9
Pérez, Andrea
9
Raab, Carola
9
Rodríguez del Bosque, Ignacio A.
9
Romão, João
9
Rubio Benito, Natalia
9
Russell-Bennett, Rebekah
9
Zolfaghari, Saeed
9
Hildebrandt, Lutz
8
Karjaluoto, Heikki
8
Keiningham, Timothy
8
Khan, Imran
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International journal of hospitality management
4
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
The journal of services marketing
2
Cornell hospitality quarterly : CQ
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
Journal of retailing
1
Services marketing quarterly
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ECONIS (ZBW)
13
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1
The effect of smart shopper self-perceptions on word-of-mouth behaviors in the
loyalty
reward program context
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
2
,
pp. 243-266
Persistent link: https://www.econbiz.de/10012800229
Saved in:
2
Spillover effects of status demotion on customer reactions to
loyalty
reward promotions : the role of need for status and exclusivity
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of travel research : a quarterly publication of …
58
(
2019
)
8
,
pp. 1302-1316
Persistent link: https://www.econbiz.de/10012150517
Saved in:
3
The social influence of other consumers on consumers’ reward donations
Gao, Yixing
;
Mattila, Anna S.
- In:
International journal of hospitality management
77
(
2019
),
pp. 504-511
Persistent link: https://www.econbiz.de/10011988872
Saved in:
4
Is it my luck or
loyalty
? : the role of culture on customer preferences for
loyalty
reward types
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
6
,
pp. 769-778
Persistent link: https://www.econbiz.de/10011927138
Saved in:
5
What recovery options to offer for
loyalty
reward program members : Dollars vs. Miles?
Hwang, Yoo Hee
;
Gao, Yixing
;
Mattila, Anna S.
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012241760
Saved in:
6
An empathy lens into peer service providers : personal versus commercial hosts
Shuqair, Saleh
;
Pinto, Diego Costa
;
Mattila, Anna S.
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013328029
Saved in:
7
Investigating the impact of surprise rewards on consumer responses
Wu, Luorong
;
Mattila, Anna S.
;
Hanks, Lydia
- In:
International journal of hospitality management
50
(
2015
),
pp. 27-35
Persistent link: https://www.econbiz.de/10011387907
Saved in:
8
The influence of a "green"
loyalty
program on service encounter satisfaction
Liu, Qing
;
Mattila, Anna S.
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 576-585
Persistent link: https://www.econbiz.de/10011635004
Saved in:
9
The impact of customer
loyalty
and restaurant sanitation grades on revisit intention and the importance of narrative information : the case of New York restaurant sanitation gradin...
Kim, Kyungmin
;
Yang, Hyunjoo
;
Mattila, Anna S.
- In:
Cornell hospitality quarterly : CQ
59
(
2018
)
3
,
pp. 275-284
Persistent link: https://www.econbiz.de/10011912819
Saved in:
10
Silent voices : nonbehavioral reactions to service failures
Ro, Heejung
;
Mattila, Anna S.
- In:
Services marketing quarterly
36
(
2015
)
2
,
pp. 95-111
Persistent link: https://www.econbiz.de/10011290006
Saved in:
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