Noble, Matthew; Arli, Denni; Rajaguru, Rajesh - In: Marketing intelligence & planning 43 (2025) 5, pp. 877-893
The purpose of this study is to provide insight as to how middle-tier frequent flyers react to witnessing the preferential treatment of a top-tier customer, how rule clarity concerning the top tier impacts this effect and which mediators are present.This study used a single between subjects'...