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~person:"Aksoy, Lerzan"
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Customer satisfaction
4
Kundenzufriedenheit
4
Relative metrics
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Share of wallet
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2
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Aksoy, Lerzan
Chang, Chia-Lin
20
McAleer, Michael
20
Oxley, Les
20
Serafeim, George
8
Faia, Ester
7
IVAN, Ion
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Kapeller, Jakob
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Lane, Julia
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Steinerberger, Stefan
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Delli Gatti, Domenico
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Emhjellen, Magne
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ЛЕОНИДОВИЧ, БАГИЕВ ГЕОРГИЙ
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ANGHELACHE, Victoria Gabriela
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The international journal of bank marketing : IJBM
2
Journal of service management
1
The journal of services marketing
1
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ECONIS (ZBW)
4
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1
Linking satisfaction to credit card decisions : an application of the Wallet Allocation Rule
Aksoy, Lerzan
;
Keiningham, Timothy
;
Buoye, Alexander
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 205-219
Persistent link: https://www.econbiz.de/10011707764
Saved in:
2
Is share of wallet exclusively about making customers happy or having more customers? : exploring the relationship between satisfaction and double jeopardy
Buoye, Alexander
;
Loureiro, Yuliya Komarova
;
Kabadayi, …
- In:
Journal of service management
27
(
2016
)
4
,
pp. 434-459
Persistent link: https://www.econbiz.de/10011563591
Saved in:
3
Relative measures in service research
Aksoy, Lerzan
;
Hogreve, Jens
;
Lariviere, Bart
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 448-452
Persistent link: https://www.econbiz.de/10011418336
Saved in:
4
Linking satisfaction to share of deposits : an application of the Wallet Allocation Rule
Aksoy, Lerzan
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
1
,
pp. 28-42
Persistent link: https://www.econbiz.de/10010252735
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