Strategic Planning is a continuous and systematic process where people make decisions about intended future outcomes, how outcomes are to be accomplished, and how success is measured and evaluated. The Balanced Scorecard represents a management and strategic planning system used on a large scale...

Part of a volume examining WIA’s objectives and the evidence on program performance and impact.

In this paper, I provide an overview of some of the issues surrounding the measurement of government performance, focusing on the case of the U.S. federal government. After defining government performance and introducing the challenge of measuring it, I examine how this challenge is being...

Purpose – The paper builds on a four-year empirical study of 11 of Australia's high-performance organisations that identified their key characteristics for success. Following widespread interest in this study, the author has been challenged by industry practitioners to develop a methodology...

Purpose – The purpose of this paper is to show how decision makers in organizations can emulate the practices of winning organisations and in so doing, improve their own managerial practices. The paper draws on a four‐year empirical study of 11 of Australia's high performing organisations...