Burns, Clare J. M.; Houghton, Luke; Delaney, Deborah; … - In: Journal of business ethics : JBE 186 (2023) 1, pp. 13-29
Australian finance organisation, from minimal awareness to moral awareness then moral capability in the delivery of services to … the customer?" and "How would I feel if this were my mother?" Exploration into the lived reality of moral capacity is … to heighten moral awareness in the finance industry which was found to lead to better ethical outcomes. …