Purpose – The purpose of this paper is to extract and validate the dimensions of service quality in retail banking services in India by adopting an integrated and hierarchical perspective of service quality determinants. Design/methodology/approach – The paper empirically validates a...

This paper investigates the factors that affect travel behaviour within neighbourhoods in Tyne and Wear, North East England while accounting for differences in attitudes and perceptions. Ten different neighbourhoods have been carefully selected to characterise the two different types of...