Usage of containers beyond the predetermined period results in container demurrage and detention (D&D) that is charged by the carriers. The D&D charges are often perceived as a profit-making revenue stream for carriers, which raises the question of whether D&D charges adequately balance the...

Purpose This paper aims to present the integrated teaching activity carried out in the Studios of the Master of Science “Architecture-Building Architecture” held at the School of Architecture Urban Planning Construction Engineering of the “Politecnico di Milano,” Milan, Italy. The...

Purpose Given the polyphony around service orientation related constructs coming from both Marketing and Organizational Behavior researchers, the first purpose of this paper is to delineate the construct of service orientation, and second, recognizing the focal role of employees for offering...