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Search: subject:"Net Promotor Score (NPS)"
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subject:"Net promoter score (NPS)"
(12 results)
1
The influence of emotions and communication style on customer satisfaction and recommendation in a call center context : an NLP-based analysis
De Cleen, Thomas
;
Baecke, Philippe
;
Goedertier, Frank
- In:
Journal of business research : JBR
189
(
2025
),
pp. 1-24
Persistent link: https://www.econbiz.de/10015416536
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2
Customer mindset metrics : a systematic evaluation of the net promoter score (NPS) vs. alternative calculation methods
Baehre, Sven
;
O'Dwyer, Michele
;
O'Malley, Lisa
;
Story, …
- In:
Journal of business research : JBR
149
(
2022
),
pp. 353-362
Persistent link: https://www.econbiz.de/10013325614
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