This article investigates the experience of low paid workers without union representation. It reports on the findings of a recent survey of 501 low paid, non-unionized workers who experienced problems at work. The results demonstrate that problems at work are widespread and, despite a strong...

Purpose – To examine non‐union channels of employee voice in the Auckland hotel industry over ten years in order to determine the efficacy of non‐union employee representation in a lightly unionised service sector context. Design/methodology/approach – The study draws on a longitudinal...

Purpose – Recent years have witnessed a growing academic preoccupation with the theme of employee voice. This article seeks to examine the efficacy of non‐union forms of employee representation (NERs). Design/methodology/approach – Further to an exploration of the above theme, case study...

Purpose – The purpose of this paper is to explore a number of issues pertaining to the conceptualisation, operationalisation, feasibility and effectiveness of workplace partnership arrangements in a non‐unionised setting. Design/methodology/approach – The paper discusses the most common...

Purpose – Given the emergence of new legal initiatives for union recognition, declining levels of union membership and the growth of alternative forms of employee representation, this paper aims to examine the management of employee voice in non‐union firms. Design/methodology/approach –...

Purpose – This research aims to examine non‐union and union representative arrangements at the Eurotunnel call centre and assesses their effectiveness in representing the needs of employees. Design/methodology/approach – The research examines these issues over a five‐year period using a...