The increasing imperative to find what works in health services has meant a rise in research trialing interventions deemed ‘complex’. While the strength of these interventions comes from taking a ‘whole of problem’ approach using multiple and inter-linking strategies, ways of examining...

Purpose – This paper utilises a case study to discuss the applicability of normalisation process theory (NPT) as an alternative lens in understanding how social processes impact on the information systems development (ISD) process. Design/methodology/approach – The research was undertaken at...