Uski, Veli-Matti; Mittal, Sameer; Kukkamalla, Prasanna Kumar - In: Journal of business models : JOBM 13 (2025) 1, pp. 89-118
Purpose: The purpose of this paper is to explore how the operational capabilities for pay-per-outcome business model … services in product-service systems require novel operational capabilities. However, the operational capabilities that have a … financial and legal ownership lies with the customer. Due to these key decisions, three novel operational capabilities were …