This paper examines the relationship between one form of manufacturing flexibility---process range---and structure, infrastructure, and managerial policy at the plant level. The paper provides evidence of the strength of the links between manufacturing flexibility and such factors as scale,...

Presents the result of a survey of US firms examining the effect of operations strategies on organizational performance. Seven commonly used operations strategies were considered. Eleven criteria were used to measure organizational performance. The results suggest that companies which are using...

Reports recent findings of a two‐phase study investigating new dimensions of manufacturing competitiveness, factory‐based services. Examines relationships between broadly defined service role performance and manufacturing performance. Data were provided by 64 manufacturing firms from the...

This paper focuses on an important new service management strategy: the operations capabilities-service quality-performance (C-SQ-P) triad. In order to understand what generic operations capabilities influence the strategic behavior of high performing service firms, we explore three related...

Full-text of this article is not available in this e-prints service. This article was originally published following peer-review in Leadership and Organization Development Journal, published by and copyright MCB Up Ltd.

In management texts, management and control of operations is handled through the establishment of models and budgets of various kinds. Takes a broader view of operations. Follows this by consideration of modes of control for networks. Then considers financial control and clan control issues in...