Azila-Gbettor, Edem Maxwell; Avorga, Simon Mesa Kwodjo; … - In: International Review of Management and Marketing 3 (2013) 4, pp. 153-153
This study examines the value of physical environment in the delivering of quality healthcare or service in public hospitals in Ghana. Twelve set of self-administered questions were designed using Baker’s (1987) typology of servicescape. A descriptive univariate analysis was applied for the...