Nilay Tan{\i}k Argon; Ziya, Serhan - In: Manufacturing & Service Operations Management 11 (2009) 4, pp. 674-693
In many service systems, customers are not served in the order they arrive, but according to a priority scheme that ranks them with respect to their relative "importance." However, it may not be an easy task to determine the importance level of customers, especially when decisions need to be...
