Prior studies have paid relatively little attention to the mechanisms that underpin how the organizational good intentions perceived by customers (including customer perceived justice and support) may result in customers engaging in voluntary behaviors (i.e., customer citizenship behaviors...

Prior studies have paid relatively little attention to the mechanisms that underpin how the organizational good intentions perceived by customers (including customer perceived justice and support) may result in customers engaging in voluntary behaviors (i.e., customer citizenship behaviors...

Purpose – The purpose of this paper is to examine the effects of China's official household residential status ( hukou ) on perceived human resource management (HRM) practices, perceived organizational justice (POJ) and its moderation of the relationship between them....