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Search: subject:"Perceived Service Effort"
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International journal of hospitality management
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Journal of business research : JBR
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ECONIS (ZBW)
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Illuminating the unseen : how and why operational transparency mitigates customer dissatisfaction in platform-based services
Wang, Peihao
;
Wu, Luorong
;
Wang, Yuan
- In:
Journal of business research : JBR
199
(
2025
),
pp. 1-14
Persistent link: https://www.econbiz.de/10015446539
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Is proactive service always right? : the study on the dual influence mechanisms of proactive customer service performance on customer satisfaction
Liu, Dewen
;
Zhou, Chunyang
;
Wang, Yuanzheng
;
Wu, Yifu
- In:
International journal of hospitality management
130
(
2025
),
pp. 1-11
Persistent link: https://www.econbiz.de/10015434491
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