This study focuses on the process of Performance Measurement System (PMS) development in the local public transportation sector. This development refers to the trajectory from design to redesign and from the initial use of the PMS to new ways of use. The design, use and development of PMS have...

Purpose – Traditional performance measurement models and frameworks fail to take into account the intricacies and specificity of service businesses. The important characteristics of services, role of employees and partners, important of measures and concurrent production and delivery need to...

Very few papers analyse PMS implementation in developing and transitional countries and the importance of PMS implementation for success in transition. Providing a Serbian perspective on PMS implementation, the study aims to identify and analyze important factors and variables that influence PMS...