Purpose – The purpose of this paper is to examine the effects of job burnout on front-line employee performance in the banking industry. Design/methodology/approach – This paper analyzes questionnaires reporting on levels of exhaustion and disengagement (key features of burnout) together...

Purpose – This paper aims to focus on identifying various human enablers that could influence the performance of a firm using advanced manufacturing systems (AMSs), and to develop a framework to manage them through an analytical case study. Design/methodology/approach – In this work, digraph...

Purpose – The aim of this paper is to examine when it is appropriate to provide dedicated support for a sales activity, and in cases where support is desirable, to explore the choice between core team support and external support. Design/methodology/approach – Sales transactions typically...

Purpose – This paper aims to demonstrate how commercially effective business coaching can and should be implemented. Design/methodology/approach – Drawing on both external sources and personal experience both as a coach herself and as the Director of Coaching for a specialist coaching...

Purpose – The purpose of this paper is to detail the discovery of the Fourth Law of Iceberg Communication Theory. Design/methodology/approach – The paper sets out Iceberg Communication Theory and the three existing laws, and details the Fourth Law and the research base underpinning its...

Purpose – The purpose of this study is to examine the similarities and differences in the strategic orientation and innovation patterns of small to medium‐sized enterprises (SMEs) and large companies and to investigate their implications for market performance. Design/methodology/approach...

In 2007 the Portuguese government launched a major school modernisation programme, and has taken steps to ensure the long-term sustainability of facilities. Projects now anticipate use by the broader community, allow for possible income-generating opportunities during the design phase and...