We analyze the impact of AI-augmented training on worker productivity in a financial services company. The company introduced an AI tool that provides performance feedback on call center agents to guide their training. To estimate causal effects, we exploit the staggered roll out of the AI-tool....

In today's volatile business environment, command and control leadership is increasingly inadequate for sustaining engagement, innovation and resilience. This review synthesises peer-reviewed evidence on coaching leadership style (CLS) published between 2000 and 2025. A systematic search across...

Context: This study uses a social space approach to investigate Virtual Reality (VR)-based workplace learning in the context of apprenticeship training in the electronics industry in Switzerland. It was one part of a project which developed a prototype VR environment that enables apprentices to...

Performance management is critical for aligning human capital with organizational strategy, particularly in the increasingly competitive service sector. However, universally effective performance appraisal systems (PASs) exist, as effectiveness depends on contextual and organizational...

The digital transformation of human resource management is fundamentally reshaping how organizations manage talent and design their structures. However, a comprehensive understanding of the drivers, impacts, and implementation challenges of this shift is critically needed. The purpose of this...