Department. A randomized control trial compared two versions of a letter - the original and one with plain language - used by the …, and formatting can reduce citizen's learning costs. Plain language thus has positive effects for both individuals and …, as both the original and the plain language letter were largely poorly rated by citizens. …

Department. A randomized control trial compared two versions of a letter - the original and one with plain language - used by the …, and formatting can reduce citizen's learning costs. Plain language thus has positive effects for both individuals and …, as both the original and the plain language letter were largely poorly rated by citizens. …

Department. A randomized control trial compared two versions of a letter - the original and one with plain language - used by the …, and formatting can reduce citizen's learning costs. Plain language thus has positive effects for both individuals and …, as both the original and the plain language letter were largely poorly rated by citizens. …

Department. A randomized control trial compared two versions of a letter - the original and one with plain language - used by the …, and formatting can reduce citizen's learning costs. Plain language thus has positive effects for both individuals and …, as both the original and the plain language letter were largely poorly rated by citizens. …