Search Results - subject:"Priority queue"

Strategic bidding in a discrete accumulating priority queue

Abeywickrama, Raneetha; Haviv, Moshe; Oz, Binyamin; … - In: Operations research letters 47 (2019) 3, pp. 162-167

Persistent link: https://www.econbiz.de/10012017636

Optimising key performance indicator adherence with application to emergency department congestion

Li, Na; Stanford, David A.; Sharif, Azaz B.; Caron, … - In: European journal of operational research : EJOR 272 (2019) 1, pp. 313-323

Persistent link: https://www.econbiz.de/10011942031

An expected coverage model with a cutoff priority queue

Yoon, Soovin; Albert, Laura A. - In: Health care management science 21 (2018) 4, pp. 517-533

Persistent link: https://www.econbiz.de/10011933819

Managing customer expectations and priorities in service systems

Yu, Qiuping; Allon, Gad; Bassamboo, Achal; Iravani, Seyed - In: Management science : journal of the Institute for … 64 (2018) 8, pp. 3942-3970

Persistent link: https://www.econbiz.de/10011900071

An efficient implementation of a static move descriptor-based Local search heuristic

Beek, Onne; Raa, Birger; Dullaert, Wout; Vigo, Daniele - In: Computers & operations research : and their … 94 (2018), pp. 1-10

Persistent link: https://www.econbiz.de/10011825837

Dual bounds of a service level assignment problem with applications to efficient pricing

Pavlin, J. Michael - In: European journal of operational research : EJOR 262 (2017) 1, pp. 239-250

Persistent link: https://www.econbiz.de/10011785739

Multi-server accumulating priority queues with heterogeneous servers

Li, Na; Stanford, David A. - In: European journal of operational research : EJOR 252 (2016) 3, pp. 866-878

Persistent link: https://www.econbiz.de/10011472354

An empirical study of a novel managing customer power model and business performance in the mobile service industry

Alotaibi, Youseef; Liu, Fei - In: Business Process Management Journal 20 (2014) 6, pp. 816-843

/methodology/approach – A new numerical model to improve CS service waiting time according to their priority queue class, particularly customers … in the high priority queue class will be proposed. To validate the proposed numerical model, a call centre at the …

Persistent link: https://www.econbiz.de/10014688509

A empirical study of a novel managing customer power model and business performance in the mobile service industry

Alotaibi, Youseef; Liu, Fei - In: Business process management journal 20 (2014) 6, pp. 816-843

Persistent link: https://www.econbiz.de/10010432347

Average waiting time of customers in a new queue system with different classes

Alotaibi, Youseef; Liu, Fei - In: Business Process Management Journal 19 (2013) 1, pp. 146-168

Purpose – It is very complicated to keep the business processes under control since the business processes change rapidly and thus flexibility is an important attribute which businesses should possess in order to respond to rapid changes in the business environment. The purpose of this paper...

Persistent link: https://www.econbiz.de/10014687974