Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Proactive customer service performance"
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Customer service
35
Dienstleistungsqualität
34
Kundenservice
34
Service quality
34
Proactive customer service performance
28
Arbeitsverhalten
17
Work behaviour
17
Arbeitsleistung
15
Job performance
15
Hotel industry
10
Hotellerie
9
Leistungsmotivation
9
Work motivation
9
Arbeitszufriedenheit
8
Customer satisfaction
8
Job satisfaction
8
Kundenzufriedenheit
8
Organizational behaviour
8
Verhalten in Organisationen
8
Beziehungsmarketing
7
Emotion
7
Führungsstil
7
Gastgewerbe
7
Hospital
7
Hospitality industry
7
Krankenhaus
7
Leadership style
7
Performance measurement
7
Performance-Messung
7
Relationship marketing
7
proactive customer service performance
7
Dienstleistungssektor
4
Motivation
4
Service industry
4
Consumer behaviour
3
Konsumentenverhalten
3
Stress
3
Tourism employees
3
Tourismusberufe
3
Work stress
3
more ...
less ...
Online availability
All
Undetermined
37
Type of publication
All
Article
37
Type of publication (narrower categories)
All
Article in journal
36
Aufsatz in Zeitschrift
36
research-article
1
Language
All
English
37
Author
All
Lyu, Yijing
6
Ye, Yijiao
6
Zhou, Xing
5
Cheng, Bao
3
Li, Weiwen
3
Peng, Yan
3
Qiu, Canhua
3
Zhao, Shuming
3
Abuelhassan Elshazly Abuelhassan
2
Chen, Mengyuan
2
Choo, Wei Chong
2
Dato’ Mansor, Zuraina
2
Deng, Xincai
2
Ding, Chen
2
Dong, Huijuan
2
Dong, Yanan
2
Dong, Yun
2
Guo, Gongxing
2
Jiang, Jing
2
Kwan, Ho Kwong
2
Li, Yan
2
Su, Mengting
2
Sun, Zhuanzhuan
2
Tian, Jian
2
Wan, Junbao
2
Wu, Long-Zeng
2
Yan, Zhen
2
Yuan, Yuan
2
Zhang, Jie
2
Zhu, Hong
2
AlGassim, Ali
1
Alharbi, Malak Mohsen
1
Alharbi, Sultan Sabar
1
Ali, Ahsan
1
Bi, Xinhua
1
Chen, Chien-Yu
1
Chen, Keyu
1
Chen, Yuanyi
1
Cheng, Tan
1
Cheng, Xuan-Mei
1
more ...
less ...
Published in...
All
International journal of contemporary hospitality management
10
International journal of hospitality management
8
Journal of hospitality marketing & management
5
Asia Pacific journal of management
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Tourism review
2
Chinese management studies
1
Cornell hospitality quarterly : CQ
1
International Journal of Contemporary Hospitality Management
1
International journal of quality and service sciences
1
Journal of business research : JBR
1
Journal of retailing and consumer services
1
The service industries journal
1
Tourism management : research, policies, practice
1
more ...
less ...
Source
All
ECONIS (ZBW)
36
Other ZBW resources
1
Showing
1
-
10
of
37
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Emotional labor management in e-smile service : does pay-for-performance work?
Zhang, Ziteng
;
Su, Mengting
;
Ding, Chen
;
Zhao, Shuming
- In:
Chinese management studies
20
(
2026
)
3
,
pp. 615-632
Persistent link: https://www.econbiz.de/10015618005
Saved in:
2
AlGC techno-overload and hospitality employees' service outcomes : a conservation of resources perspective
Wei, Wei
;
Deng, Youhe
;
Chen, Keyu
- In:
International journal of contemporary hospitality management
38
(
2026
)
1
,
pp. 127-147
Persistent link: https://www.econbiz.de/10015608678
Saved in:
3
Harnessing rejection or being hurt by it : emotion regulation in the face of supervisor idea rejection
Ding, Chen
;
Su, Mengting
;
Pei, Jialiang
;
Zhao, Shuming
; …
- In:
International journal of contemporary hospitality management
38
(
2026
)
1
,
pp. 291-309
Persistent link: https://www.econbiz.de/10015608911
Saved in:
4
Vitalizing to learn for service proactivity : not all forms of organizational support are equal
Hwang, Pin-Chyuan
;
Han, Ming-Chuan
- In:
Journal of hospitality & tourism research : JHTR ; the …
49
(
2025
)
1
,
pp. 72-83
Persistent link: https://www.econbiz.de/10015192966
Saved in:
5
Task stressors, team reflexivity, and
proactive
customer
service
performance
Ali, Ahsan
;
Khan, Ali Nawaz
- In:
The service industries journal
45
(
2025
)
2
,
pp. 180-208
Persistent link: https://www.econbiz.de/10015194275
Saved in:
6
Dark sides of algorithmic control in app-based gig work : an objectification perspective
Yang, Yihao
;
Chi, Ming
;
Bi, Xinhua
;
Xu, Yongshun
- In:
Journal of business research : JBR
195
(
2025
),
pp. 1-12
Persistent link: https://www.econbiz.de/10015432354
Saved in:
7
Unveiling the Nexus : service robot support and
proactive
customer
service
performance
in hospitality industry
Gong, Taeshik
- In:
International journal of hospitality management
129
(
2025
),
pp. 1-11
Persistent link: https://www.econbiz.de/10015434284
Saved in:
8
Is proactive service always right? : the study on the dual influence mechanisms of
proactive
customer
service
performance
on customer satisfaction
Liu, Dewen
;
Zhou, Chunyang
;
Wang, Yuanzheng
;
Wu, Yifu
- In:
International journal of hospitality management
130
(
2025
),
pp. 1-11
Persistent link: https://www.econbiz.de/10015434491
Saved in:
9
Emotional intelligence and self-efficacy as mediators in the relationship between transformational leadership and
proactive
customer
service
performance
Sharma, Praveen Kumar
;
Kumra, Rajeev
- In:
International journal of quality and service sciences
17
(
2025
)
1
,
pp. 25-47
Persistent link: https://www.econbiz.de/10015417301
Saved in:
10
Does smart technology, artificial intelligence, robotics, and algorithm (STARA) awareness have a double-edged-sword influence on
proactive
customer
service
performance
? : Effects o...
Teng, Hsiu-Yu
;
Li, Ming-Way
;
Chen, Chien-Yu
- In:
Journal of hospitality marketing & management
34
(
2025
)
3
,
pp. 443-466
Persistent link: https://www.econbiz.de/10015417923
Saved in:
1
2
3
4
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
FAQ-Assistent (beta)
×
Loading...
