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Examining the impact of service recovery resilience in the context of product replacement : the roles of perceived procedural and interactional justice
Russo, Ivan
;
Masorgo, Nicolò
;
Gligor, David M.
- In:
International journal of physical distribution and …
52
(
2022
)
8
,
pp. 638-672
Persistent link: https://www.econbiz.de/10013455915
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