Worldwide, there are many Indigenous communities who distrust the Natural Resources industry due to historical economic, environmental, social, and cultural practices. These communities also often distrust National and Sub-National governments that regulate these industries. At the same time,...

Kotter's Eight Stage Process for Creating a Major Change is one of the most widely recognized models for Change Management, and yet there are few case studies in the academic literature that inquire into how this Process has been used in practice. This paper describes a Change Manager's Action...

This document provides additional materials and data analysis that complement the laboratory experiment described in the following article: Leukel, J.; Hubl, M. 2018. “The Role of Application Domain Knowledge in Understanding Supply Chain Process Models”. This supplement consists of the...

We are entering an era of great expectations towards our cities. The vision of “smart city” has been pursued worldwide to transform urban habitats into superior efficiency, quality and sustainability. This phenomenon prompts us to ponder what role the scholars in operations management (OM)...

Accounting regulations require firms to separately disclose the profits and losses fromdiscontinued operations. These discontinued operations are typically excluded from thedefinition of income used by investors, analysts, and other financial statement users. Barua, Lin,and Sbaraglia (2010) show...

The changing demands and challenging landscape of today's global economy have reshaped sectors of the economy and transform organizations. This transformation welcomes industries to develop its business acumen, invest in business process improvement and re-engineer its processes design and...

Purpose: Servitization is a rising trend as companies look for new revenue streams. This paper presents a study of customer care business model evolution in the smartphone industry. The paper identifies key changes in the business models during recent years and their implications for companies...

Purpose: Lean approach is widely recognized today as an effective approach to process management and more specifically to performance improvement of processes. However, there is an ambiguity around this approach, which leads to the failure of several companies to achieve their desired...

Purpose: This article presents a maturity model for the evaluation of the information-driven decision-making process (DMP) in small and medium enterprises. This model is called "Simplified Holistic Approach to DMP Evaluation (SHADE)". The SHADE model is based in the "Circumplex Hierarchical...