Industry 4.0 connotes a new industrial revolution centered around cyber-physical systems. It posits that the real-time connection of physical and digital systems, along with new enabling technologies, will change the way work is done, and therefore, how work should be managed. It has the...

This study examined the usage of ICTs to enhance business processes in Tanzania. In particular, the study examined the types of ICTs deployed to enhance business processes and the processes they support, determinants of ICTs’ viable usage, and barriers to their effective usage. Descriptive...

This paper introduces the concept of "interface of complexity" as a source of creating and dealing with possible participatory approaches to organisational development. Based on an actor-network-theory approach, we conceive of interfaces as complex events, situations and transitions in a...

Purpose: Existing productivity improvements activities such as inventory buffer, overall equipment effectiveness (OEE) and total productive maintenance (TPM) do not analytically associate the throughput shortage with process parameters. The paper aims to develop and test an integrated model to...

Despite substantial investments in business process management (BPM), every organization experiences deviant processes, i.e., processes that show different behavior than intended. Thus, process deviance is an essential topic of BPM research and practice. Today, research on process deviance is...

In this thesis, we evaluate the complexity and understandability of compliance languages. First, to calculate the complexity, we apply established software metrics and interpret the results with respect to the languages’ expressiveness. Second, to investigate the languages’...

Facing economic pressure and case-based compensation systems, hospitals strive for effectively planning patient hospitalization and making efficient use of their resources. To support this endeavor, this paper proposes a flexible hierarchical mixed-integer linear programming (MILP)-based...